topic Re: Broadband failed in Fibre

Broadband failed

Albbiss — Sun, 20 Oct 2024 12:49:09 GMT

Ive had no broadband for nearly 2 weeks, I've tried calling and have hours on the chat!! We should have had an engineer out yesterday but no one turned up, any advice on how I can this resolved before I throw the lot out the door! #nobroadband

Re: Broadband failed

Gliwmaeden2 — Sun, 20 Oct 2024 13:05:11 GMT

Staff will be back on here from Monday, @Albbiss.

Make sure that you have completed your community forum profile details for them to identify your account.

Go via your avatar; settings; drop down menu...add your Talktalk phone number or account number in Personal Information. SAVE CHANGES.

Re: Broadband failed

Karl-TalkTalk — Mon, 21 Oct 2024 08:37:02 GMT

Hi @Albbiss

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl

Re: Broadband failed

Anonymous — Fri, 25 Oct 2024 05:56:58 GMT

Good morning,

Thank you. I've escalated this over to our Faults Escalation Team for investigation and I'll post back as soon as we receive an update back. It's possible that the team may also contact you directly.

Thanks

Michelle