topic Re: WIFI CALLING in Fibre

WIFI CALLING

Dibber — Tue, 22 Oct 2024 20:11:20 GMT

We can no longer use WIFI calling, up to a month ago my wife and I both used it regularly without a problem, neither of us have changed our phones and they both still work on other peoples WIFI's.

Our home WIFI is a Sagemcom-FAST5364 and apart from the issue with WIFI calling, the router is working fine.

My wifes phone is a Samsung S7 on the O2 network and mine is a Galaxy A52s on the EE network, as they have for the last couple of years.

Re: WIFI CALLING

ferguson — Tue, 22 Oct 2024 20:17:32 GMT

There has been an issue with certain Sagemcom routers running firmware versions ending 202. If that applies to you, please make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that the support team can link your forum identity with your account and then wait for them to respond.

Re: WIFI CALLING

Anonymous — Wed, 23 Oct 2024 05:46:16 GMT

Morning,

Can you please update your community profile to include your:

Name
TalkTalk Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: WIFI CALLING

Dibber — Wed, 23 Oct 2024 07:03:36 GMT

Thanks Michelle, I've updated my contact details on my community profile.

Re: WIFI CALLING

Debbie-TalkTalk — Wed, 23 Oct 2024 07:21:24 GMT

Hi @Dibber

Thanks for updating your Community Profile.

I've made a change to your router firmware, please can you retest?

Re: WIFI CALLING

Dibber — Wed, 23 Oct 2024 07:32:38 GMT

Thanks Michelle, wifi calling now working on both mobiles.

Yesterday, 3 different talk talk advisers had me resetting my modem, taking my phone apart, standing on one leg etc.

Please have a word with them. 😄😄😄

Re: WIFI CALLING

Debbie-TalkTalk — Wed, 23 Oct 2024 07:38:08 GMT

Hi @Dibber

I'm glad to hear that this is now working.

Apologies for the issues you've experienced reporting this fault yesterday, I will feed this back.

I've sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie