topic iPhone SE losing internet connection in Fibre

iPhone SE losing internet connection

MollyWingmold — Thu, 24 Oct 2024 08:19:58 GMT

When I open my iPhone SE it has frequently lost its internet connection and has reverted to 5G even though there is blue tick. The only way to restore it is to toggle off the wifi and after about 10 seconds turn it on again. This problem only occurs when I am at home trying to connect to my router. I have not had this issue at all when I have been in other locations connecting to other routers. This has been going on for several months so hope I can get help to resolve it.

Re: iPhone SE losing internet connection

Anonymous — Thu, 24 Oct 2024 08:23:10 GMT

Hi Molly,

Which router are you using please? (make and model)

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: iPhone SE losing internet connection

Anonymous — Thu, 24 Oct 2024 08:44:13 GMT

Hello,

Thanks for the PM. Can I just confirm, are you using the Wifi Hub 2 router?

Michelle

Re: iPhone SE losing internet connection

Debbie-TalkTalk — Fri, 25 Oct 2024 07:16:29 GMT

Hi @MollyWingmold

Do you still need help with this?