topic Switching landline to Eero Pro6 in Fibre

Switching landline to Eero Pro6

Jonjo5 — Thu, 24 Oct 2024 12:57:09 GMT

We had an Eero Pro6 router delivered (upgrade to broadband with VoIP) which we have connected up to our recently installed fibre connection but there is no socket to transfer our existing landline. I believe we need a Grandstream adaptor but should this have been provided by Talk Talk with the router? If not, how do we proceed?

Re: Switching landline to Eero Pro6

Debbie-TalkTalk — Thu, 24 Oct 2024 13:03:39 GMT

Hi @Jonjo5

Apologies for this.

I can send you a DVA - digital voice adapter.

Please can you add your name and TalkTalk account number to your Community Profile.

Thanks

Debbie

Re: Switching landline to Eero Pro6

Jonjo5 — Thu, 24 Oct 2024 13:21:27 GMT

can you tell me how to do this please? I have looked under 'community' and 'need some help' Your account but cannot see where you want me to enter the information.

Re: Switching landline to Eero Pro6

Debbie-TalkTalk — Thu, 24 Oct 2024 13:25:34 GMT

Hi @Jonjo5

If you click on your Community Username, then click View/Manage user settings. Then select personal information tab.

Please ensure you click the save changes button at the bottom after adding your details.

Thanks

Re: Switching landline to Eero Pro6

Jonjo5 — Thu, 24 Oct 2024 13:50:42 GMT

Could you tell me when we might expect to receive this please?

Many thanks for your help

Re: Switching landline to Eero Pro6

Karl-TalkTalk — Thu, 24 Oct 2024 14:17:03 GMT

I've requested a DVA is sent out to you, Should only take a couple of days.

Karl.