topic Re: No internet! in Fibre

No internet!

jace777 — Tue, 09 Apr 2024 22:33:56 GMT

None since this afternoon or before in London SE1 worst in maybe 10 years,please help urgently Jace!

Re: No internet!

Anonymous — Wed, 10 Apr 2024 06:20:04 GMT

Morning jace,

I'm sorry to hear this and I will take a look now. The voice line test is clear, however the broadband line test is inconclusive. Does your main socket have a test socket? If it does then could you connect the router at the test socket please so we can re-run the line test again. Do you also have an alternative router?

Thanks

Michelle

Re: No internet!

jace777 — Fri, 18 Oct 2024 04:12:48 GMT

Noi can't test another one sorry 9 hours off now it said engineer testing near 7 hrs ago!

Re: No internet!

Anonymous — Fri, 18 Oct 2024 05:44:20 GMT

Morning,

I'm sorry for the delay. I can see that the line test has detected a potential external fault and the fault has been raised to Openreach for further investigation. We'll check later on this afternoon for an update for you.

Thanks

Michelle

Re: No internet!

Anonymous — Fri, 18 Oct 2024 10:51:52 GMT

Hello again,

We've received an update from Openreach to advise that they have located and resolved a fault. Is your connection now working ok?

Thanks

Michelle

Re: No internet!

jace777 — Tue, 22 Oct 2024 18:16:44 GMT

Michelle it went off again straight away and off many times mainly in the last SIX days this is total unacceptable we need this urgently for many reasons.Please help urgently MR JG HALL!

Re: No internet!

Anonymous — Wed, 23 Oct 2024 06:17:51 GMT

Morning,

I'm really sorry to hear this. I can see that the fault has already been raised to Openreach for investigation. I'll check the fault this afternoon for an update for you.

Thanks

Michelle

Re: No internet!

Anonymous — Wed, 23 Oct 2024 09:47:04 GMT

Hello again,

It looks like the fault is linked to a bigger fault but Openreach have advised that they are working to resolve the fault as soon as possible. I'll check again around 2pm today.

Thanks

Michelle

Re: No internet!

Anonymous — Wed, 23 Oct 2024 12:53:11 GMT

Good afternoon,

There is an update from Openreach to advise that they are implementing a temporary fix until the fault can be fully resolved. I'll check again in the morning for an additional update for you.

Thanks

Michelle

Re: No internet!

jace777 — Wed, 23 Oct 2024 14:07:37 GMT

Thanks Michelle an unexpected visit from an engineer,but he's doing many tests inside and out.The phone and net have been switched off.Hes been here over 30 mins but he hopes a resolution finally he says,and we pray for haha!

Re: No internet!

Karl-TalkTalk — Wed, 23 Oct 2024 14:09:13 GMT

Glad the engineer has a positive outlook 🙂

Do let us know how things are, after he finishes the job.

Regards,

Karl.

Re: No internet!

jace777 — Fri, 25 Oct 2024 05:00:20 GMT

Yes thank you this needs to be urgent gor varying reasons But they called this morning saying engineers are trying to repair it still.Its tonally contradicting and confusing.I can hardly get phone Internet and very difficult to even get a message or chat there was maintenance work too.I thought I was a priority it will be 2 we

Yes thank you this needs to be urgent gor barying reasons

But they called this morning saying engineers are trying to repair it still.Its tonally contradicting and confusing.I can hardly get phone Internet and very difficult to even get a message or chat there was maintenance work too.I thought I was a priority it will be 2 weeks without Internet that's unbelievable this day and age I'm losing out lots I rely on the net working from home at most tkmes Its costing us a fortune.I'm partly disabled and my wife.I hope you understand.

Re: No internet!

Anonymous — Fri, 25 Oct 2024 06:12:56 GMT

Morning,

The update we've received is that a temporary fix has been applied (which may be intermittent) while the main fix is being implemented. We've been asked to re-check for an update today so I'll re-check the fault again in a few hours and will post back here as soon as I know more.

Thanks

Michelle

Re: No internet!

Anonymous — Fri, 25 Oct 2024 11:17:55 GMT

Good afternoon,

I've re-checked and no additional updates, the fault is still being worked on by Openreach. We'll re-check again first thing on Monday morning.

Thanks

Michelle

Re: No internet!

jace777 — Fri, 25 Oct 2024 16:15:28 GMT

Michelle has the router been sent its still needed what ever happens.Its many years since a new one.Its gone off again now the NINTH day running,and obviously more distress and disruption.Why is it taking this long the worst in 30 years.What has actively happened and when roughly if ever can this be resolved please help urgently MR JG HALL!

Re: No internet!

Anonymous — Mon, 28 Oct 2024 08:10:24 GMT

Good morning,

I've checked the fault and we are due an update today so we'll keep checking this for you. We can send you a replacement router, can I just confirm what issues you are currently experiencing with the router please? (I'm just checking if it's different to the current fault)

Thanks

Michelle

Re: No internet!

jace777 — Mon, 28 Oct 2024 09:04:57 GMT

Thanks no I've got the new one and returned the verybolder router yes,but it's into the 3rd week with no internet hardly.A temporary service was promised but to no avail.Its far too long I'm by London and Tower Bridge very important world famous areas here the city over ghe road etc.Still no explanation to what sns why this happened and any indication when this worst in over 25 years of internet will I ever be resolved.Compensation surely is rising all the time this iz truly mind blowing!

Re: No internet!

Anonymous — Mon, 28 Oct 2024 13:19:26 GMT

Hello,

The latest update from Openreach is that the fault is linked to an incident which the engineers are working to resolve and that the fault has been expedited. Temporary service has been provided, however it may be intermittent while they are working on resolving the fault. We've been asked to review this again on 29/10 for a further update.

Thanks

Michelle

Re: No internet!

jace777 — Mon, 28 Oct 2024 14:40:05 GMT

Look it's just not good enough why they not resolve by now,why don't they not work weekend and this is meant yo ne a priority and there's hardly any so called temporary service.I will have to leave if not resolved very soon,we can't take any more of this he'll,it's ruining so man things,and for many others too,so unnecessary also! This is 2024 not 1924 I thought!

Re: No internet!

Chris-TalkTalk — Mon, 28 Oct 2024 14:53:41 GMT

I'm sorry for any inconvenience, I know this must be frustrating (they do generally work weekends too)

Chris