topic Re: No internet connection on any appliance in Fibre

No internet connection on any appliance

Sjsainsbury591 — Fri, 25 Oct 2024 04:25:16 GMT

Morning, I’ve tried speaking with Talktalk twice about my issue. They reckon there was an issue with my line but I know it’s an issue with the fibre hub. I’ve lost all connection, my iPad will not even pick up the hub. It just continuously flashes amber. Luckily I’ve managed to find an old router and I do have internet through that although security is weak.

An engineer has been sent to “fix the issue” but still the fibre hub does not work. Same flashing amber light.
How can you get a replacement hub from Talktalk because I’ve asked twice now for a new one.

Apologies, just very frustrated because my work relies on having a properly working network.

Re: No internet connection on any appliance

Anonymous — Fri, 25 Oct 2024 05:40:33 GMT

Morning,

Can you please update your community profile to include your:

Name
TalkTalk Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: No internet connection on any appliance

Sjsainsbury591 — Fri, 25 Oct 2024 06:02:51 GMT

Thank you Michelle. This has been updated.

Re: No internet connection on any appliance

Debbie-TalkTalk — Fri, 25 Oct 2024 06:22:35 GMT

Hi @Sjsainsbury591

Thanks for updating your Community Profile.

I've ordered the replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: No internet connection on any appliance

Sjsainsbury591 — Fri, 25 Oct 2024 06:32:25 GMT

Thank you so much I really appreciate that.

Re: No internet connection on any appliance

Debbie-TalkTalk — Fri, 25 Oct 2024 06:37:08 GMT

Hi @Sjsainsbury591

No problem 🙂

I will check in again with you on Monday to see if the router has arrived.

Thanks

Debbie

Re: No internet connection on any appliance

Debbie-TalkTalk — Mon, 28 Oct 2024 06:40:18 GMT

Morning @Sjsainsbury591

Have you received the router?

Re: No internet connection on any appliance

Sjsainsbury591 — Mon, 28 Oct 2024 16:48:10 GMT

Yes, it was delivered today and everything is working just fine now. Thanks for sending that through to me.

Re: No internet connection on any appliance

Debbie-TalkTalk — Tue, 29 Oct 2024 06:58:15 GMT

Hi @Sjsainsbury591

That's great, thank you for letting me know 🙂

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie