topic Re: Router Broken in Fibre

Router Broken

SusanH117 — Tue, 29 Oct 2024 21:04:25 GMT

My router is broken, how do I get a replacement that is not the Eero.

Thanks

Re: Router Broken

ferguson — Tue, 29 Oct 2024 21:09:00 GMT

What service/package do you have, which router do you have currently and how is it "broken?"

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Router Broken

AllyM — Tue, 29 Oct 2024 21:40:01 GMT

When someone uses the work "broken" I would take that to mean physically damaged.

Re: Router Broken

SusanH117 — Tue, 29 Oct 2024 21:42:12 GMT

No, not damaged just stopped working a little while ago and so we pulled out the old one and have been using that but it's very, very old and not working well.

Re: Router Broken

SusanH117 — Tue, 29 Oct 2024 21:47:03 GMT

No not damaged, just stopped working one day. No lights, no signal, just expired.

Re: Router Broken

SusanH117 — Tue, 29 Oct 2024 21:48:12 GMT

Stopped working altogether. No damage, just not working any longer.

I have updated my profile thank you.

Re: Router Broken

ferguson — Tue, 29 Oct 2024 21:49:39 GMT

Thanks for that, you should get a response from the support team in the morning. 🙂

Re: Router Broken

Debbie-TalkTalk — Wed, 30 Oct 2024 07:17:40 GMT

Hi @SusanH117

I'm sorry to hear this.

I've ordered you a replacement router (WIFI hub) Please allow 24-48hrs for this to arrive.

Thanks

Debbie

Re: Router Broken

Karl-TalkTalk — Mon, 04 Nov 2024 08:22:29 GMT

Hi Susan,

Has the router arrived ok, and is all now working ?

Regards,

Karl.