topic My connection is being throttled to 100mbps in Fibre

My connection is being throttled to 100mbps

nialljbell — Sat, 02 Nov 2024 15:35:02 GMT

I'm a former Shell customer. My speed is consistently throttled to 100mbps when it should be 150mbps.

I've tried ringing and using the online chat in hopes of resolving this. Both a tremendous waste of time.

How do I go about actually getting the speeds I should be?

Thanks

Re: My connection is being throttled to 100mbps

fr8ys — Sat, 02 Nov 2024 16:46:18 GMT

Hi,

You'd be best to speak to the Shell Migration team on 03451 720088 (open 9am - 7pm) to resolve this.

TalkTalk do not offer a 100mps contract so have moved you to the 150mps contract but as it was a like for like transfer it may be a confusion over the contract name rather than moving you to 150mps.

The dedicated team will be able to advise you.

Re: My connection is being throttled to 100mbps

Debbie-TalkTalk — Mon, 04 Nov 2024 07:03:41 GMT

Hi @nialljbell

I'm really sorry to hear this.

I can see that fr8ys has provided you with the contact details for our Shell Migration support team.