topic Re: Hub failure in Fibre

Hub failure

lucas15 — Mon, 04 Nov 2024 03:19:18 GMT

I am losing WiFi on my sagencom hub, I have tried resetting and turning off for 20 minutes. I have tried to connect to the router via 192.168.1.1 without success. The orange light is now solid on and not going to white. I have borrowed a router, connected and I have a good WiFi connection, only problem is that it's old and showing poor security.

Re: Hub failure

Debbie-TalkTalk — Mon, 04 Nov 2024 07:18:33 GMT

Hi @lucas15

I can send you a replacement router.

Please can you add your name and TalkTalk landline number to your Community Profile.

Thanks

Debbie

Re: Hub failure

lucas15 — Mon, 04 Nov 2024 08:27:58 GMT

Info added.

Thanks for sorting out my problem.

Re: Hub failure

Debbie-TalkTalk — Mon, 04 Nov 2024 09:01:01 GMT

Hi @lucas15

Thank you 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how the connection compares with this router.

Debbie

Re: Hub failure

lucas15 — Mon, 04 Nov 2024 09:08:56 GMT

Will do.

Thanks for your prompt action.

Re: Hub failure

Debbie-TalkTalk — Mon, 04 Nov 2024 09:12:25 GMT

Hi @lucas15

You're welcome 🙂

Debbie

Re: Hub failure

Karl-TalkTalk — Tue, 05 Nov 2024 08:29:23 GMT

hi @lucas15

I've sent you a PM with the tracking number for your router - this is due for delivery today.

Thanks

Karl.

Re: Hub failure

lucas15 — Tue, 05 Nov 2024 11:17:58 GMT

Hi Karl.

Thanks for the update, a few years ago my Hub kept dropping out, you said wait for a update that was coming up, after the update I have never lost a connection until the Hub failed over the weekend.

I will update when I get the Hub.

Cheers.

Re: Hub failure

lucas15 — Tue, 05 Nov 2024 11:25:43 GMT

Hi Karl.

I seem to have lost a lot of my previous messages to you & others,

Re: Hub failure

Gliwmaeden2 — Tue, 05 Nov 2024 14:37:07 GMT

Messages were archived en masse some time ago, @lucas15, so, yes, it's not possible to see them in your profile area any more.

Re: Hub failure

lucas15 — Tue, 05 Nov 2024 13:32:56 GMT

Thanks for the info, I was looking for the last time my Hub was playing up.

New Hub has just arrived, in just over 24 hours, excellent service.

Up and running within minutes.

Re: Hub failure

lucas15 — Tue, 05 Nov 2024 13:42:23 GMT

Hi Karl & Debbie.

New Hub has just arrived, in just over 24 hours, excellent service by you.

Up and running within minutes.

Speed = 72 mb, I have the old copper cables from my house to the street fibre box 150 metres away.

Open Reach are yet to extend the fibre cables to my street.

Good signal at bottom of my garden 30 metres away.

Having fun connecting all my stuff, the wifi cameras are always a pain to link up.

Cheers.

Re: Hub failure

Karl-TalkTalk — Tue, 05 Nov 2024 13:49:24 GMT

You're Welcome 🙂

Regards

Karl

Re: Hub failure

Karl-TalkTalk — Tue, 05 Nov 2024 13:50:50 GMT

I've sent you a quick survey via PM.

Thanks

Karl.