topic Re: CISCO ANYCONNECT VPN - Not working in Fibre

CISCO ANYCONNECT VPN - Not working

e3jdh — Tue, 29 Oct 2024 16:56:57 GMT

It would appear I'm having the same problem as many others in that Cisco Anyconnect VPN client is borked. Can anyone help please?

Re: CISCO ANYCONNECT VPN - Not working

KeithFrench — Tue, 29 Oct 2024 22:26:22 GMT

This has been fixed now in V206 (assuming that you have the Sagemcom 5364 or 5464 routers). Are you on V202 by any chance?

I have asked one of TalkTalk's support to pick your thread up and check the firmware for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: CISCO ANYCONNECT VPN - Not working

Anonymous — Wed, 30 Oct 2024 06:44:36 GMT

Good morning,

Can you please update your community profile to include your:

Name
TalkTalk Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: CISCO ANYCONNECT VPN - Not working

e3jdh — Wed, 30 Oct 2024 08:29:30 GMT

Morning Michelle. Details updated. Thanks.

Re: CISCO ANYCONNECT VPN - Not working

Debbie-TalkTalk — Wed, 30 Oct 2024 08:41:33 GMT

Hi @e3jdh

I can see that your router firmware has updated to the latest version, with the fix for the VPN issue.

Are you unable to connect to your VPN this morning?

Re: CISCO ANYCONNECT VPN - Not working

e3jdh — Wed, 30 Oct 2024 08:54:50 GMT

I'm in the office today. Will give it a go this evening. Has this fix been pushed out to everyone? It would be useful to know so that I can feedback to our service desk with regards to the resolution.

Re: CISCO ANYCONNECT VPN - Not working

Debbie-TalkTalk — Wed, 30 Oct 2024 08:59:17 GMT

Hi @e3jdh

Thank you.

Yes the new firmware is being rolled out to all Sagemcom WIFI hubs.

Re: CISCO ANYCONNECT VPN - Not working

e3jdh — Thu, 31 Oct 2024 08:32:21 GMT

I tried logging on to my vpn last night and all looked good. Connection was set up Ok. However, this morning I just can't get connected. I can connect Ok via a mobile hotspot and I can remain connected on switching back to wifi. I'm scratching my head a little here. Any ideas?

Re: CISCO ANYCONNECT VPN - Not working

Karl-TalkTalk — Thu, 31 Oct 2024 08:44:17 GMT

The router is showing on Firmware 206. Try powering off everything for 30 minutes to clear the session.

Thanks

Karl.

Re: CISCO ANYCONNECT VPN - Not working

e3jdh — Mon, 04 Nov 2024 09:41:05 GMT

Seems to be working now. Thanks for your assistance.

Re: CISCO ANYCONNECT VPN - Not working

Karl-TalkTalk — Mon, 04 Nov 2024 09:43:24 GMT

You're Welcome 🙂

Regards

Karl