topic Re: Returning Equipment in Fibre

Returning Equipment

wanojm — Mon, 04 Nov 2024 16:02:41 GMT

Hi Team,

I've recently had my connection disconnected and now looking into returning the devices. I've moved from Shell when they were brought over by TalkTalk hence did not get a return bag. How do I request a bag to return the equipment.?

Thanks.!

Re: Returning Equipment

Gliwmaeden2 — Mon, 04 Nov 2024 21:11:25 GMT

Not a problem for staff to send you a prepaid label and returns bag, @wanojm, but you need to complete your community forum profile details for TT forum staff to identify your account.

Go via your avatar/name; settings; Personal Information. SAVE CHANGES.

You'll get a reply from them during the day. Follow up on this thread.

Re: Returning Equipment

ferguson — Mon, 04 Nov 2024 21:23:49 GMT

@wanojm

Were the devices you speak of supplied by Shell?

Re: Returning Equipment

wanojm — Mon, 04 Nov 2024 22:56:51 GMT

Yes, they were provided by Shell

Re: Returning Equipment

wanojm — Mon, 04 Nov 2024 22:57:27 GMT

Thank you, I've updated my account number in the profile section.

Re: Returning Equipment

Arne-TalkTalk — Tue, 05 Nov 2024 14:22:55 GMT

Hi wanojm

I have requested a returns bag to be sent ASAP

Regards

Re: Returning Equipment

wanojm — Tue, 05 Nov 2024 14:27:23 GMT

Thank a lot. Have a nice evening.!

Re: Returning Equipment

Arne-TalkTalk — Tue, 05 Nov 2024 14:38:00 GMT

No problem.

Re: Returning Equipment

Dawnrobson — Thu, 07 Aug 2025 10:54:59 GMT

I need a return label to send back my router since I have moved house. I have the bag but no lable

Re: Returning Equipment

siphosethu-TT — Thu, 07 Aug 2025 11:56:20 GMT

Please click on the link below advising you more on this. Thanks

Returning your TalkTalk equipment

Re: Returning Equipment

Gliwmaeden2 — Thu, 07 Aug 2025 13:23:25 GMT

@Dawnrobson, if you return to the message board and click on start a topic to begin your own thread, then post again, staff will respond and send you out a prepaid returns label, probably with another bag.

This needs to be your own topic, not someone else's thread, as staff need to link the issue to your account.

Make sure your details are complete in the profile area. Add your Talktalk phone number or account number in Personal Information. You get there via your avatar; settings.....afterwards SAVE CHANGES.

Re: Returning Equipment

siphosethu-TT — Thu, 07 Aug 2025 13:35:09 GMT

That's correct as @Gliwmaeden2 has said, you'll need to start your own thread @Dawnrobson. Thanks