topic Re: New Customer in Fibre

New Customer

Reedy1966 — Mon, 04 Nov 2024 11:16:05 GMT

I’m a new customer from last Thursday the 31st router arrived through the post and was connected up correctly ,engineer turned up had already checked the cab before checking my lines in my apartment ,everything ok with those but still no internet ,engineer sad he need to get in the DP cupboard but didn’t have the correct key so said he would get an OpenReach engineer involved he came out the next day but couldn’t find a solution so said he would report back to TAlkTalk and they then sent a mail saying my lines had gone live yet still no broadband at home??

now at my wits end as I can’t get to speak to someone and see what can be done about this??

Re: New Customer

KeithFrench — Mon, 04 Nov 2024 11:47:54 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: New Customer

Chris-TalkTalk — Mon, 04 Nov 2024 13:08:56 GMT

Hi Reedy1966,

Can you please add either your TalkTalk home telephone number or account number to your community profile and we'll take a look at this for you

Chris

Re: New Customer

Chris-TalkTalk — Tue, 05 Nov 2024 11:49:25 GMT

Hi Reedy1966,

How are you getting on? is your telephone service working OK, is there a dial tone?

Chris