topic Re: Digital Voice and eero in Fibre

Digital Voice and eero

Teach13 — Tue, 05 Nov 2024 16:29:18 GMT

Under my new fibre package Talktalk sent me an eero today to replace my existing router. I have set it up and now see that there is no connection for my landline (digital voice). Do I need an adapter?

Thank you

Re: Digital Voice and eero

ferguson — Tue, 05 Nov 2024 16:34:43 GMT

Did you specifically order Full Fibre with Digital Voice? It doesn't come by default and not at all if you happen to be on the City Fibre network.

Re: Digital Voice and eero

Teach13 — Wed, 06 Nov 2024 06:39:15 GMT

Oh great, I am on City Fibre...thank ypu for your response

Re: Digital Voice and eero

Anonymous — Wed, 06 Nov 2024 07:03:36 GMT

Good morning,

What FTTP package did you sign up for please?

Thanks

Michelle

Re: Digital Voice and eero

Teach13 — Wed, 06 Nov 2024 11:29:09 GMT

Fibre 150 and Voice Package

I have another problem...my laptop picks up WiFi no problem but my iPhone says I am connected without internet.

Thanks for your help.

Re: Digital Voice and eero

Anonymous — Wed, 06 Nov 2024 11:58:01 GMT

Hello,

Thanks for confirming. Did you not also receive a digital voice adapter? (DVA)

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Digital Voice and eero

Teach13 — Wed, 06 Nov 2024 12:14:50 GMT

Profile updated.

No, I did not receive a digital voice adapter.

Thank you

Re: Digital Voice and eero

Chris-TalkTalk — Wed, 06 Nov 2024 12:33:22 GMT

Hi Teach13.

I've ordered the digital voice adapter, it should be with you within a couple of working days but please allow up to 5 working days for delivery

Chris

Re: Digital Voice and eero

Cervelo2000 — Fri, 08 Nov 2024 12:40:03 GMT

I have just discovered the same problem. A new eero but nowhere to plug in my phone line. If any TalkTalk staff monitor this can they make contact with me please

Re: Digital Voice and eero

Chris-TalkTalk — Fri, 08 Nov 2024 12:42:31 GMT

Hi Cervelo2000,

If you need assistance can you please start your own thread/topic in the appropriate support section - Help with your service - TalkTalk Help & Support

Thanks

Chris

Re: Digital Voice and eero

Cervelo2000 — Fri, 08 Nov 2024 12:53:40 GMT

I have tried to post as you suggested but getting a message which reads: “Correct the highlighted errors and try again” so pressing thePost button does not work. Any suggestions?

There are no highlighted errors!

Re: Digital Voice and eero

Chris-TalkTalk — Fri, 08 Nov 2024 13:40:47 GMT

So you're clicking on the blue 'start a topic' button, entering something in the subject field and in the body, then clicking the blue post button?

Chris

Re: Digital Voice and eero

Cervelo2000 — Fri, 08 Nov 2024 14:03:58 GMT

Yes

Re: Digital Voice and eero

Cervelo2000 — Fri, 08 Nov 2024 14:06:32 GMT

As a newcomer to the forum I’m not familiar with it. I was trying to reply via myiPhon e so that might have been the problem. But as you appeared to have solved Teach 13’s problem I thought this might be the easiest way to sort it.

Re: Digital Voice and eero

Chris-TalkTalk — Fri, 08 Nov 2024 14:08:48 GMT

OK, could you update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Digital Voice and eero

Cervelo2000 — Fri, 08 Nov 2024 14:18:52 GMT

Ok, thanks, Chris

Re: Digital Voice and eero

Chris-TalkTalk — Fri, 08 Nov 2024 14:29:59 GMT

OK thanks, so what exactly is the issue?

Chris

Re: Digital Voice and eero

Gliwmaeden2 — Fri, 08 Nov 2024 14:48:16 GMT

@Cervelo2000, the error may be that you have not picked a label to help the message reach the right department. See below the message area in your new topic to select a label.

Posting on another customer's thread really confuses the issue.

@Chris-TalkTalk appears to be replying to the OP, @Teach13.

Re: Digital Voice and eero

Cervelo2000 — Sun, 10 Nov 2024 12:13:54 GMT

Profile updated

Re: Digital Voice and eero

Debbie-TalkTalk — Mon, 11 Nov 2024 06:58:56 GMT

Hi @Teach13

Have you received the digital voice adapter?