topic Re: Problems with Huawei HG-633 Router in Fibre

Problems with Huawei HG-633 Router

Juliberthay — Thu, 07 Nov 2024 22:00:53 GMT

Hi, we currently use the Huawei HG-633 router, but within the last year we've been having many problems with it. The wifi often drops out and requires restarting the router. Sometimes the connection will drop out entirely (wired and wireless), but all of the lights remain flashing green, and again restarting the router temporarily fixes it. The wifi performance has also degraded, and has required that we use powerline to connect a TV at the other corner of the house, where previously we didn't need to.

As a long standing customer (over 10 years), would it be possible to receive a new router as a replacement? Thank you.

Re: Problems with Huawei HG-633 Router

ferguson — Thu, 07 Nov 2024 22:12:48 GMT

That is quite an old device now, I am sure the support team here can replace it for you. You should get a response from them tomorrow.

Re: Problems with Huawei HG-633 Router

Chris-TalkTalk — Fri, 08 Nov 2024 07:18:44 GMT

Hi Juliberthay,

I'm sorry to hear that you're experiencing problems with your router, have you tried resetting the router to factory default settings?

Chris

Re: Problems with Huawei HG-633 Router

Juliberthay — Fri, 08 Nov 2024 08:49:39 GMT

Hi Chris - yes, we've tried resetting the router to factory settings a couple of times now, but it doesn't make any difference and the problems mentioned soon appear again.

Re: Problems with Huawei HG-633 Router

Chris-TalkTalk — Fri, 08 Nov 2024 12:11:26 GMT

OK thanks. I've ordered a replacement router, it should be with you within 5 working days

Chris

Re: Problems with Huawei HG-633 Router

Mugatu72 — Sat, 09 Nov 2024 16:41:47 GMT

Having similar problems with my old router, been with tiscali/talk talk for years. How do I go about getting a replacement for this old tech?

Re: Problems with Huawei HG-633 Router

ferguson — Sat, 09 Nov 2024 16:51:41 GMT

@Mugatu72

Start your own topic and the support team will look at this for you when they are back online from Monday.

Re: Problems with Huawei HG-633 Router

Debbie-TalkTalk — Mon, 11 Nov 2024 06:43:23 GMT

Hi Mugatu72

Please can you create a new topic on the Community, we can then take a look at this for you.

Thanks

Re: Problems with Huawei HG-633 Router

Debbie-TalkTalk — Mon, 11 Nov 2024 13:46:14 GMT

Hi @Juliberthay

Have you received the replacement router?

Re: Problems with Huawei HG-633 Router

Juliberthay — Tue, 12 Nov 2024 21:50:02 GMT

Hi Debbie - no, we haven't received the replacement router yet.

Re: Problems with Huawei HG-633 Router

Debbie-TalkTalk — Wed, 13 Nov 2024 07:41:13 GMT

Morning @Juliberthay

The router is showing as dispatched. You should hopefully receive the router today.

Thanks

Debbie

Re: Problems with Huawei HG-633 Router

Juliberthay — Thu, 14 Nov 2024 18:38:31 GMT

Hi Debbie - we received the replacement router today - all set up and working. We'll keep an eye on it to make sure all continues to work fine. Thanks again.

Re: Problems with Huawei HG-633 Router

Chris-TalkTalk — Fri, 15 Nov 2024 06:09:58 GMT

OK thanks Juliberthay, just let us know if you need any further assistance

Chris

Re: Problems with Huawei HG-633 Router

Anonymous — Tue, 19 Nov 2024 07:24:22 GMT

Morning,

Just checking back in to make sure that everything has been ok since your last post?

Thanks

Michelle