topic Re: Timings in Fibre

Timings

Lowenna — Sat, 09 Nov 2024 00:05:37 GMT

Why does it take a week to move broadband to a new house?

Re: Timings

Gliwmaeden2 — Sat, 09 Nov 2024 00:15:28 GMT

It's normally a minimum 14 days' notice, @Lowenna.

https://community.talktalk.co.uk/t5/Articles/Home-move/ta-p/2205259

Possibly checks need to be made re availability, updating your account, etc. Not absolutely everything is automated ...!

Manual input and limited available man hours.

Re: Timings

Lowenna — Sat, 09 Nov 2024 00:22:16 GMT

But why, I can unplug the router from my current house then plug it in in my new house…so why won’t it work? Can’t give 14 days notice when I only got a completion date for next week yesterday!

Re: Timings

Gliwmaeden2 — Sat, 09 Nov 2024 00:28:35 GMT

It's not to do with plugging in the router.

The previous owners / tenants will have had a service using the line running to at least the completion date.

There are several other players involved, each with notice to give.

Re: Timings

Lowenna — Sat, 09 Nov 2024 00:30:54 GMT

Previous owner moved out a month ago…

Re: Timings

Gliwmaeden2 — Sat, 09 Nov 2024 08:03:49 GMT

Well, Talktalk wouldn't necessarily know that, and they need a standardised process.

The fortnight is a minimum, and the maximum is 3 months. That is reasonable flexibility.

Re: Timings

Arne-TalkTalk — Mon, 11 Nov 2024 14:27:35 GMT

Hi Lowenna

The line has to be provisioned on our service by an engineer (minimum 10 days), Sadly its not, and has never been a plug in and play switch over.

We do ask for at least 30 days notice to begin the homemove process

Sorry for any inconvenience caused.