topic Re: Internet in Fibre

Internet

Roger45 — Sat, 09 Nov 2024 17:26:54 GMT

My internet was cut off on October 2nd and 5 weeks later its still cut off. Talk Talk claim its because I ordered Full fibre, but I haven't they are lying. I have been a customer for 15 years and this year I renewed my current contract and nothing else. Talk Talk have cocked up and won't reconnect me. What can I do?

Re: Internet

ferguson — Sat, 09 Nov 2024 17:45:36 GMT

Sorry to see this. If you would like the support team here to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond. Bear in mind that they won't be back online until Monday.

Re: Internet

Arne-TalkTalk — Mon, 11 Nov 2024 11:54:54 GMT

Hi Roger45

Sorry for the problems.

The only way to restore the service will be to make a new order via sales, once an account is disconnected its not possible to reactive a line once its disconnected.

Apologies