topic Re: Lost connection Wired system in Fibre

Lost connection Wired system

martynwjones — Mon, 11 Nov 2024 21:15:06 GMT

Hello Team,

I am getting intermittent outages on my broadband wired connection (I am not using wireless).

I have looked at my logs and I see this:

11.11.2024 21:09:05	Error	DNS	DNS name resolution failure (221.144.123.52.in-addr.arpa)
11.11.2024 21:09:03	Info	SYS	TR-069 connectivity to (acs.talktalk.co.uk) has been closed
11.11.2024 21:09:02	Error	DNS	DNS name resolution failure (238.197.225.165.in-addr.arpa)
11.11.2024 21:09:02	Info	SYS	Modem login was successful
11.11.2024 21:09:00	Info	DHCPC	The WAN DHCP client IP address 81.170.62.191
11.11.2024 21:08:27	Info	DHCPC	WAN DHCP client (1) started
11.11.2024 21:08:25	Info	XDSL	VDSL connectivity is up port 1
11.11.2024 21:07:55	Warning	DHCPC	WAN DHCP client (1) stopped
11.11.2024 21:07:55	Info	XDSL	VDSL connectivity is down port 1

Can you take a look for me please?

I have checked all the wired connections and they look good.

Thanks

Mart

Re: Lost connection Wired system

Debbie-TalkTalk — Tue, 12 Nov 2024 08:17:28 GMT

Hi martynwjones

I'm sorry to hear this.

The line test is detecting a potential fault with the landline service. Do you use your landline for making calls?

Re: Lost connection Wired system

martynwjones — Tue, 12 Nov 2024 08:44:26 GMT

Hello - thank for getting back to me.

No, we haven't been using the landline for a while now.

Mart

Re: Lost connection Wired system

Debbie-TalkTalk — Tue, 12 Nov 2024 08:53:06 GMT

Hi @martynwjones

Thanks for your reply.

The line test is also detecting a loop fault and this can often be caused by internal wiring or equipment connected to the line.

Is the router connected at the test socket at the moment?

Re: Lost connection Wired system

martynwjones — Tue, 12 Nov 2024 21:11:39 GMT

Hello,

Yes, connected directly to the test socket.

Mart

Re: Lost connection Wired system

Debbie-TalkTalk — Wed, 13 Nov 2024 06:56:05 GMT

Morning @martynwjones

Thanks for your reply.

The line test is still detecting a loop fault. Would it be possible to remove everything from the line (including face plate) for 15 minutes so I can run a line test with everything removed?

Re: Lost connection Wired system

martynwjones — Wed, 13 Nov 2024 07:16:33 GMT

Morning,

I have removed the faceplate - please let me know when I can reconnect 🙂

Thanks

MArt

Re: Lost connection Wired system

Debbie-TalkTalk — Wed, 13 Nov 2024 07:17:26 GMT

Morning @martynwjones

Perfect, I will start the line test now and post back once it's completed.

Re: Lost connection Wired system

Debbie-TalkTalk — Wed, 13 Nov 2024 07:21:44 GMT

@martynwjones

All done 🙂

The line test is now clear. Have we recently sent you a new router?

Re: Lost connection Wired system

martynwjones — Wed, 13 Nov 2024 07:26:35 GMT

Well - that's good news!

Not had a router recently

Re: Lost connection Wired system

Debbie-TalkTalk — Wed, 13 Nov 2024 07:27:42 GMT

Hi @martynwjones

Are you happy for me to send a router now?

Re: Lost connection Wired system

martynwjones — Wed, 13 Nov 2024 07:34:01 GMT

Yeah - lets try that.

Thank you for your quick response (as always)

Mart

Re: Lost connection Wired system

Debbie-TalkTalk — Wed, 13 Nov 2024 07:38:57 GMT

No problem 🙂 @martynwjones

The router is on its way, please can you use the new cables and filter that arrive with the router too.

Please allow 24-48hrs for this to arrive. Let us know how the connection compares.

Thanks

Debbie

Re: Lost connection Wired system

Anonymous — Fri, 15 Nov 2024 06:46:44 GMT

Hi Mart,

How are you getting on?

Thanks

Michelle

Re: Lost connection Wired system

martynwjones — Thu, 21 Nov 2024 09:26:28 GMT

Hello Team,

Installed the new router on the weekend. So far so good!

No drop outs at all.

Thanks for your help!

Mart

Re: Lost connection Wired system

Debbie-TalkTalk — Thu, 21 Nov 2024 09:37:51 GMT

Hi Mart @martynwjones

That's great news, thanks for letting us know 🙂

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie