topic Re: Replacement router in Fibre

Replacement router

hampo9 — Wed, 13 Nov 2024 08:48:00 GMT

Hi there

my router is to old, had an issue about a week ago and an engineer attended and fixed the issue but he suggested that I should contact Talktalk to replace my router because it’s to old and affecting the broadband speed.
can I ask you if I can get a replacement for my router please ? And is it chargeable or free ?

Re: Replacement router

Debbie-TalkTalk — Wed, 13 Nov 2024 09:09:49 GMT

Hi @hampo9

I can send you a replacement router, there will be no charge for this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send the replacement router.

Thanks

Debbie

Re: Replacement router

hampo9 — Wed, 13 Nov 2024 12:38:21 GMT

Hello

I added my name

thank you

Re: Replacement router

hampo9 — Wed, 13 Nov 2024 12:42:23 GMT

Hello

i added my name

Re: Replacement router

Karl-TalkTalk — Wed, 13 Nov 2024 12:42:38 GMT

I've removed the details from your post. Please do not post any personal information publicly or you may find you suddenly start receiving some unwanted spam phone calls.

I can get your details from your profile - only we staff can see this.

I'll get a router out to you now.

Thanks

Karl.

Re: Replacement router

Karl-TalkTalk — Thu, 14 Nov 2024 08:53:55 GMT

Hi @hampo9

I've sent you a PM with the tracking details for your router delivery.

Thanks

Karl.

Re: Replacement router

Milly75 — Sun, 17 Nov 2024 08:48:12 GMT

My router has power but no flashing lights .it is slow and intermittent

Re: Replacement router

Gliwmaeden2 — Sun, 17 Nov 2024 12:55:59 GMT

Please return to the message board and click start a topic.

Staff will respond after the weekend.

Also complete your community forum profile details for them to identify your account. Go via your avatar, settings. Personal Information. SAVE CHANGES.

Re: Replacement router

Debbie-TalkTalk — Mon, 18 Nov 2024 07:15:04 GMT

Hi @Milly75

Please can you create a new topic here Broadband - TalkTalk Help & Support

We can then take a look at this for you.

Re: Replacement router

Anonymous — Wed, 20 Nov 2024 07:36:36 GMT

Hi @hampo9

Just checking back in to see how you're getting on?

Thanks

Michelle