topic Re: Slow speeds in Fibre

Slow speeds

scoots — Thu, 14 Nov 2024 20:20:45 GMT

Hi,

I have been suffering with very slow broadband speeds...i went on the online chat earlier with Bilal and he said he had fixed it and asked me to do a hard reset...a speedcheck then at 17.55 (see attached) increased the speed but as you can see from subsequent checks it is low again... Any checks that can be made your end please?

Thanks

Ian

Re: Slow speeds

ferguson — Thu, 14 Nov 2024 20:38:29 GMT

Do you have a device you can connect via ethernet to see how wired speeds compare to those wireless results you posted?

Re: Slow speeds

scoots — Thu, 14 Nov 2024 20:41:53 GMT

Hi, seems to have picked up again to 60+, will keep an eye on it...cheers...(feel free to close) taa

Re: Slow speeds

Debbie-TalkTalk — Fri, 15 Nov 2024 06:46:30 GMT

Hi @scoots

Is your router currently switched off?

Re: Slow speeds

scoots — Fri, 15 Nov 2024 10:58:44 GMT

No, always on....

Re: Slow speeds

Debbie-TalkTalk — Fri, 15 Nov 2024 11:09:29 GMT

Hi @scoots

Have you added the correct landline number to your Community Profile?

Please can you add your TalkTalk account number to your Community Profile. (Please don't post any personal information on this thread)

Re: Slow speeds

Anonymous — Tue, 19 Nov 2024 07:20:04 GMT

Hi scoots,

How are you getting on?

Thanks

Michelle