topic Re: broadband speed in Fibre

broadband speed

daiw01 — Mon, 14 Oct 2024 15:59:41 GMT

I have experienced varying broadband speeds for a while now. Currently with your speed test facility it is running at 66Mb. A few days ago it was running at 32Mb. I have unplugged and re plugged my connections in the past and nothing changed. The only times there has been a change is when the hub is switched of and then on again. My hub is a HUAWEI HG633, which I have had for about 7 years. Is it out of date as I am on the Fibre Broadband package? It is most noticeable when using my Smart TV on iPlayer for example. I get the spinning circle displayed for several seconds before the program restarts. Windows 10 says my connection is unsafe. Is that a clue.

Your help would be greatly appreciated.

Re: broadband speed

Anonymous — Tue, 15 Oct 2024 05:42:50 GMT

Morning,

I'm sorry to hear this. I've run a test on your line now which is clear. The HG633 is one of our older routers. Would you like us to send a replacement router (Wifi Hub) to see how the connection compares?

Thanks

Michelle

Re: broadband speed

daiw01 — Thu, 17 Oct 2024 08:38:26 GMT

Have I replied to you? I thought I had, but cannot see it here.

If I haven't, I would like to accept your kind offer. Hopefully it will solve my problem.

It seems a big coincidence that when I switch my router of and then back on again the speed is back at 65Mb plus.

Re: broadband speed

Anonymous — Thu, 17 Oct 2024 08:45:29 GMT

Morning,

No problem. The router is on the way and should arrive in the next 48-72hrs.

Thanks

Michelle

Re: broadband speed

daiw01 — Sat, 19 Oct 2024 14:41:56 GMT

Many thanks Michelle.

New router arrived this morning. Installed OK and Wi-Fi is running at 67Mb. The unsafe Wi Fi network message has also been fixed!

I'll check the speed on a daily basis and let you know the results in a month's time. Does that sound like a plan?

Re: broadband speed

Debbie-TalkTalk — Mon, 21 Oct 2024 05:57:18 GMT

Hi @daiw01

That's great 🙂

Yes please let us know here how the connection is over the next month.

Thanks

Debbie

Re: broadband speed

daiw01 — Mon, 21 Oct 2024 10:24:19 GMT

Will do.

Re: broadband speed

Debbie-TalkTalk — Mon, 21 Oct 2024 11:12:05 GMT

Hi daiw01

Thank you 🙂

Re: broadband speed

Debbie-TalkTalk — Fri, 15 Nov 2024 09:23:26 GMT

Hi @daiw01

How's the connection/speed been since your last post?

Re: broadband speed

daiw01 — Fri, 15 Nov 2024 19:41:34 GMT

Hello Debbie,

I am more than happy with my new router. I have kept a record of the speeds over the last month since installing it.

They vary from 60Mb to 71Mbs anywhere in my house. I have never had speeds like that before. I have also not had to

switch it off and back on again since installation.

Thank you very much for your help.

I will be returning my old router via the post office in the next village. Ours was closed several years ago!!Best Wishes

David

Re: broadband speed

Debbie-TalkTalk — Mon, 18 Nov 2024 06:57:58 GMT

Morning David @daiw01

That's great news, I'm so glad to hear that the speed/connection has improved with the new router 🙂

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

Re: broadband speed

daiw01 — Mon, 18 Nov 2024 10:53:28 GMT

Hi Debbie,

I have posted my old router via the Post Office. Many thanks again

David

Re: broadband speed

Debbie-TalkTalk — Mon, 18 Nov 2024 10:54:42 GMT

Hi David @daiw01

Perfect, thank you 🙂

Debbie