topic Re: Internet dropping out for a couple of hours at a time in Fibre

Internet dropping out for a couple of hours at a time

Wifiproblems — Thu, 24 Oct 2024 18:46:30 GMT

My internet keeps dropping out repeatedly for a couple of hrs at a time. Absolutely fine at other times.

Nothing else plugged in, and completely out of the blue. Router rebooted, obv.

I've logged it repeatedly after line testing, and am told it's being investigated - but then nothing is instigated. Once I received notification from TT that open reach was being involved - the latter also confirmed this via text: but, again, nothing....

Can someone sort this out please: it's hampering work and downtime....

Re: Internet dropping out for a couple of hours at a time

Debbie-TalkTalk — Fri, 25 Oct 2024 05:38:06 GMT

Hi @Wifiproblems

I'm sorry to hear this.

The line test has detected a fault towards the property.

Is the router currently connected at the test socket? Have you tested with a different router?

Re: Internet dropping out for a couple of hours at a time

Debbie-TalkTalk — Tue, 29 Oct 2024 10:34:03 GMT

Hi @Wifiproblems

Do you still need help with this?

Re: Internet dropping out for a couple of hours at a time

Wifiproblems — Wed, 30 Oct 2024 13:50:47 GMT

Hi. Yes it is still going on. It's a bit odd as it drops out repeatedly for an hour or two - them, out of the blue, reverts to 'normally' working. I'm all plugged in/ restarted a few times - but don't have another router to try (although I don't think it is that, as most of the time it is fine)

Re: Internet dropping out for a couple of hours at a time

Karl-TalkTalk — Wed, 30 Oct 2024 14:07:28 GMT

Tests on your connection are passing and clear. That's not to say there may not be an intermittent issue, just that at this moment, things look clear.

I've a router on the way to you so that hardware can be ruled out, then we can take it from there.

Thanks

Karl.

Re: Internet dropping out for a couple of hours at a time

Debbie-TalkTalk — Mon, 04 Nov 2024 10:11:51 GMT

Hi @Wifiproblems

Have you received the replacement router?

Re: Internet dropping out for a couple of hours at a time

Anonymous — Wed, 06 Nov 2024 07:40:47 GMT

Good morning,

How are you getting on? Is your connection now working ok for you?

Thanks

Michelle

Re: Internet dropping out for a couple of hours at a time

Wifiproblems — Tue, 12 Nov 2024 09:15:53 GMT

No new router yet.

It was dropping out for a couple of hours about a week ago again - so whatever is interrupting is still ongoing: so, no, the issue has not yet been sorted out.

Re: Internet dropping out for a couple of hours at a time

Chris-TalkTalk — Tue, 12 Nov 2024 10:38:37 GMT

Hi Wifiproblems,

Is your router currently connected to your test socket?

Chris

Re: Internet dropping out for a couple of hours at a time

Wifiproblems — Fri, 15 Nov 2024 09:24:15 GMT

Hi - apologies, I'm not sure what you mean? The router (I don't have a new one in case you think I do) is plugged in as normal - nothing has changed. Do you want me to change the plugs/ sockets around?

Re: Internet dropping out for a couple of hours at a time

Chris-TalkTalk — Fri, 15 Nov 2024 09:28:30 GMT

Yes, could you connect the router to your test socket and monitor to see if there's any improvement - Your guide to main phone sockets - TalkTalk Help & Support

Thanks
Chris

Re: Internet dropping out for a couple of hours at a time

Gliwmaeden2 — Fri, 15 Nov 2024 09:31:36 GMT

Check out this guide, @Wifiproblems:

https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432

If your mastersocket has a test socket, you need to carefully remove the faceplate and insert the usual connecting lead in there.

It's to avoid any possible interference when running tests by excluding the faceplate.

Re: Internet dropping out for a couple of hours at a time

Anonymous — Tue, 19 Nov 2024 07:22:06 GMT

Good morning,

How are you getting on? Has there been any improvement since the router has been connected at the test socket?

Thanks

Michelle

Re: Internet dropping out for a couple of hours at a time

Wifiproblems — Tue, 19 Nov 2024 09:52:45 GMT

Thank you - i haven't yet changed the plug in as I haven't had any disruption for a while. I plan to do this when it next drops out

Re: Internet dropping out for a couple of hours at a time

Anonymous — Tue, 19 Nov 2024 09:56:59 GMT

Hello,

Thanks for the update and let us know if anything does change.

Thanks

Michelle 🙂