topic Re: Imported from shell in Fibre

Imported from shell

Wantaway — Mon, 18 Nov 2024 08:31:20 GMT

I have been imported from Shell Broadband and now get TalkTalk billing.
Every time I try to access my account I get an old talk talk account(closed almost 3years ago). How do I go about fixing this problem?

Re: Imported from shell

Karl-TalkTalk — Mon, 18 Nov 2024 08:34:45 GMT

Hi @Wantaway

I've sent you a PM with the contact details for our Migration team.

Thanks

Karl.

Re: Imported from shell

Gliwmaeden2 — Mon, 18 Nov 2024 09:27:52 GMT

@Wantaway / @Karl-TalkTalk, it's usually resolved by @Arne-TalkTalk removing the old details so that the customer can register afresh.