topic New router in Fibre

New router

R1ch2024 — Mon, 18 Nov 2024 09:40:35 GMT

Hello I have had. A fault recently and open reach said for me to ask for a new router as the current one is old and can be degrading the performance (it's about 8 years old)

Re: New router

Debbie-TalkTalk — Mon, 18 Nov 2024 09:56:38 GMT

Hi @R1ch2024

I can send you a replacement router.

Please can you add your name and TalkTalk landline number to your Community Profile.

Thanks

Debbie

Re: New router

R1ch2024 — Mon, 18 Nov 2024 10:01:55 GMT

Hi Debbie thankyou very much would there be a charge at all? I have added the information to my profile now ( I think)

Re: New router

Debbie-TalkTalk — Mon, 18 Nov 2024 10:11:42 GMT

Hi @R1ch2024

Thanks for updating your Community Profile 🙂

The router is on its way, there will be no charge for this.

Please allow 24-48hrs for this to arrive. Let us know how you get on.

Thanks again.

Debbie

Re: New router

R1ch2024 — Mon, 18 Nov 2024 10:13:25 GMT

Amazing thankyou very much for sorting that out so quickly, I shall do

Re: New router

Debbie-TalkTalk — Mon, 18 Nov 2024 10:15:25 GMT

Hi @R1ch2024

Thank you. You're welcome 🙂

Debbie

Re: New router

Karl-TalkTalk — Tue, 19 Nov 2024 08:08:31 GMT

Hi @R1ch2024

I've sent you a PM with the tracking info for your router delivery.

This is usually within 48hrs, however due to the recent bad weather in parts of the country, check your parcel tracking for up to date delivery timings.

Thanks

Karl.

Re: New router

Karl-TalkTalk — Wed, 20 Nov 2024 15:53:12 GMT

I'm showing the router as delivered. Set this up when you can and let me know if there are any issues.

Regards,

Karl.

Re: New router

R1ch2024 — Wed, 20 Nov 2024 18:04:49 GMT

Hi Karl, I will set it up once I get home tonight and update you thanks for the update

Re: New router

Debbie-TalkTalk — Thu, 21 Nov 2024 06:34:16 GMT

Hi @R1ch2024

No problem 🙂

Please let us know how you get on.

Thanks

Debbie

Re: New router

Debbie-TalkTalk — Fri, 22 Nov 2024 09:54:16 GMT

Morning @R1ch2024

Is everything working ok with the replacement router?

Re: New router

R1ch2024 — Fri, 22 Nov 2024 14:34:20 GMT

Good afternoon sorry late reply not had chance to reply as work. Replaced the router and cheated by changing the WiFi name to old one and password ( so much easier than re adding all devices to new router lol) works perfect thankyou for the replacement

Re: New router

Debbie-TalkTalk — Fri, 22 Nov 2024 14:46:39 GMT

Hi @R1ch2024

No problem. That's great, thanks for letting us know 🙂

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie