topic Re: Getting messages my connection is unstable,making downloads difficult. in Fibre

Getting messages my connection is unstable,making downloads difficult.

Mykee — Mon, 18 Nov 2024 16:07:56 GMT

Buffering.

Re: Getting messages my connection is unstable,making downloads difficult.

KeithFrench — Mon, 18 Nov 2024 16:31:43 GMT

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What package are you on?
3. What is the exact status of the lights on the front of the router when this happens?
4. If you have any wired connections, are they affected in the same way as wireless ones?

Re: Getting messages my connection is unstable,making downloads difficult.

Anonymous — Tue, 19 Nov 2024 06:41:14 GMT

Hi Mykee,

Can you please update your community profile to include your:

Name
TalkTalk Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle