topic Re: Talk Talk customer Service is a disgrace in Fibre

Talk Talk customer Service is a disgrace

mattnorman — Mon, 18 Nov 2024 18:42:22 GMT

Took 2 hrs online chat to report a faulty phone line the was cut off. I will be leaving Talk Talk. Your customer service in non existant.

Re: Talk Talk customer Service is a disgrace

Divsec — Mon, 18 Nov 2024 18:56:09 GMT

Hi @mattnorman that's a shame. Would you still like some assistance? The team here are very good and should get things sorted for you.

your post has been escalated and you should hear soon. In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here

Re: Talk Talk customer Service is a disgrace

Debbie-TalkTalk — Tue, 19 Nov 2024 07:00:17 GMT

Hi @mattnorman

I'm really sorry to hear this.

If you would like us to take a look at this fault for you on the Community then please can you add your name and TalkTalk landline number to your Community Profile.