topic Re: Openreach question in Fibre

Openreach question

yern01 — Sun, 17 Nov 2024 10:56:51 GMT

I have requested a visit from Openreach to make some changes to the broadband infrastructure at my house but they are not responding. Does anyone here know of a way to gee them up ?

Re: Openreach question

Gliwmaeden2 — Sun, 17 Nov 2024 12:46:47 GMT

You should be ordering this through Talktalk, @yern01.

See:

https://community.talktalk.co.uk/t5/Articles/Engineer-charges/ta-p/2207291

Chat is open today. Staff will reply after the weekend on the forum.

Re: Openreach question

yern01 — Sun, 17 Nov 2024 13:12:09 GMT

I should have pointed out that I have requested this via Talktalk. They took a bit of persuading but eventually agreed.

Re: Openreach question

Chris-TalkTalk — Mon, 18 Nov 2024 07:53:01 GMT

Hi yern01,

Are you having your master socket moved? Have you been contacted by our LVR team?

Chris

Re: Openreach question

yern01 — Mon, 18 Nov 2024 13:40:42 GMT

Yes, the service currently enters my house through a wooden window frame which is soon to be replaced by a UPVC ferame. Rather than drilling a hole in this new frame, I want the cable to enter through a door frame and the master socket relocated to my hall.

Re: Openreach question

Chris-TalkTalk — Tue, 19 Nov 2024 14:49:07 GMT

OK thanks. Looks like it's been referred to our LVR team, they'll contact you to discuss moving the socket. They will then book the appointment with Openreach

Chris

Re: Openreach question

yern01 — Thu, 21 Nov 2024 14:14:24 GMT

I received a call from the LVR team yesterday confirming that an Openreach engineer visit had been booked and that I would receive a confirmation text or email but haven't received anything yet. How ca I check what is happening ?

Re: Openreach question

Chris-TalkTalk — Fri, 22 Nov 2024 06:24:49 GMT

Hi yern01,

Were you given a date for the engineer visit?

Chris

Re: Openreach question

yern01 — Fri, 22 Nov 2024 14:19:14 GMT

I was given a date but as I was told that I would receive a confirmation (text or email) I didn't make a note of it.

Re: Openreach question

Chris-TalkTalk — Mon, 25 Nov 2024 08:36:24 GMT

OK thanks, appointment has been booked for this afternoon (25/11/2024 pm)

Chris