topic Re: No connection in Fibre

No connection

DBWool — Mon, 18 Nov 2024 16:33:47 GMT

Have an orange flashing light on router , no connection. Have chatted with 4 different people online been cut off after 30 minutes 3 times, the last person gave me a phone number to ring which directed me back to the chat !!! Anyone help !?

Re: No connection

KeithFrench — Tue, 19 Nov 2024 11:12:56 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: No connection

Karl-TalkTalk — Tue, 19 Nov 2024 14:59:28 GMT

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl

Re: No connection

Anonymous — Wed, 20 Nov 2024 14:07:25 GMT

Hi @DBWool

How are you getting on? Do you still need our assistance with this?

Thanks

Michelle