City Fibre upgrade

AudreyH0 — Wed, 20 Nov 2024 21:31:44 GMT

I received a call recently re City Fibre upgrade I told the caller I was not interested in the upgrade as I did not want the inconvenience and I also know Openreach will be upgrading Fibre to my property in the near future.

I then received a Fibre router via a delivery which I did not request I have now received numerous unsolicited phone calls whilst at work from Talk Talk (I did not answer) my partner spoke to a caller on my behalf today and they insisted on speaking to me but I was not available, I have my contact as being e-mail to avoid being called whilst working so I should not receive phone calls.

I have been contacted re an appointment for 5/12/24 that I did not request either.

Why is there not an option to opt out of this upgrade?

Re: City Fibre upgrade

Arne-TalkTalk — Thu, 21 Nov 2024 11:50:08 GMT

Hi AudreyH0

I will ask the provisioning team to stop the order, And request a returns bag for the router.

Apologies for any inconvenience caused by this.

topic Re: City Fibre upgrade in Fibre

City Fibre upgrade

Re: City Fibre upgrade