topic Re: Old router drops out many times a day. in Fibre

Old router drops out many times a day.

ED101 — Fri, 22 Nov 2024 09:00:50 GMT

Hello I have an old Post Office fibre router, it is dropping constantly. I have been onto tech and no improvement, I need a TalkTalk hub router. How do I request one ? Thanks

Re: Old router drops out many times a day.

Debbie-TalkTalk — Fri, 22 Nov 2024 09:05:41 GMT

Hi @ED101

Can I just check, did you migrate over to TalkTalk from Shell?

Re: Old router drops out many times a day.

ED101 — Fri, 22 Nov 2024 12:16:38 GMT

Yes, I migrated from Shell.

Re: Old router drops out many times a day.

ED101 — Fri, 22 Nov 2024 12:18:40 GMT

Yes, I migrated from Shell, but still have the old Post Office router.

Re: Old router drops out many times a day.

Debbie-TalkTalk — Fri, 22 Nov 2024 12:33:21 GMT

Hi @ED101

Thanks for reply.

To get the help you need please can you give the dedicated Shell Migration team a call on 0345 172 0088, they'll be able to help.