topic No Internet. Openreach little box on wall has a red LOS light in Fibre

No Internet. Openreach little box on wall has a red LOS light

Mark61 — Fri, 22 Nov 2024 14:17:47 GMT

My Internet went down 3 days ago I have done all the usual resets, taking plugs out, taking all wires out and still no luck. I've notice the little open reach box on my wall has a red LOS light on. Tried to contact Talktalk with no luck. They are an absolute joke. Is there a number I can phone

Re: No Internet. Openreach little box on wall has a red LOS light

fr8ys — Fri, 22 Nov 2024 14:29:08 GMT

You can Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

Or you can wait until a support staff member responds to your thread in which case can you please details the steps you have tried yourself to rectify the issue, such as turning the ONT box off and turning back on. You will be asked this and more if you phone.

If you wish support staff to look into, for a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: No Internet. Openreach little box on wall has a red LOS light

Chris-TalkTalk — Fri, 22 Nov 2024 14:31:36 GMT

Hi Mark,

As fr8ys has said, if you can update your profile we'll be happy to take a look at this for you

Chris

Re: No Internet. Openreach little box on wall has a red LOS light

Anonymous — Mon, 25 Nov 2024 06:57:45 GMT

Morning Mark,

Do you still need assistance with this?

Thanks

Michelle