topic New router in Fibre

topic New router in Fibre https://community.talktalk.co.uk/t5/Fibre/New-router/m-p/3079054#M396499 <P>Hi been with TT for 5 yrs and the internets performance has been declining the past couple of weeks. Is there anyway I could get a new router as the router I’ve got now I’ve had since the beginning of my contract and it’s not working properly for example every day without fail it will turn off or disconnect resulting in me having to reset the router multiple times throughout the week. Sometimes resetting it works but there has been times where I’ve had to wait up to 2-3 hrs for the router to connect </P> Sun, 24 Nov 2024 23:21:29 GMT Lisarowe14 2024-11-24T23:21:29Z New router https://community.talktalk.co.uk/t5/Fibre/New-router/m-p/3079054#M396499 <P>Hi been with TT for 5 yrs and the internets performance has been declining the past couple of weeks. Is there anyway I could get a new router as the router I’ve got now I’ve had since the beginning of my contract and it’s not working properly for example every day without fail it will turn off or disconnect resulting in me having to reset the router multiple times throughout the week. Sometimes resetting it works but there has been times where I’ve had to wait up to 2-3 hrs for the router to connect </P> Sun, 24 Nov 2024 23:21:29 GMT https://community.talktalk.co.uk/t5/Fibre/New-router/m-p/3079054#M396499 Lisarowe14 2024-11-24T23:21:29Z Re: New router https://community.talktalk.co.uk/t5/Fibre/New-router/m-p/3079078#M396508 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.talktalk.co.uk/t5/user/viewprofilepage/user-id/779819">@Lisarowe14</a></SPAN> </P> <P> </P> <P>I'm sorry to hear this.</P> <P> </P> <P>I've ordered you a replacement router, please allow 24-48hrs for this to arrive.</P> <P> </P> <P>Please let us know how the connection compares with the replacement router.</P> <P> </P> <P>Thanks</P> <P> </P> <P>Debbie</P> Mon, 25 Nov 2024 07:08:41 GMT https://community.talktalk.co.uk/t5/Fibre/New-router/m-p/3079078#M396508 Debbie-TalkTalk 2024-11-25T07:08:41Z Re: New router https://community.talktalk.co.uk/t5/Fibre/New-router/m-p/3079967#M396620 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.talktalk.co.uk/t5/user/viewprofilepage/user-id/779819">@Lisarowe14</a></SPAN> </P> <P> </P> <P>Have you received the replacement router?</P> Thu, 28 Nov 2024 07:23:29 GMT https://community.talktalk.co.uk/t5/Fibre/New-router/m-p/3079967#M396620 Debbie-TalkTalk 2024-11-28T07:23:29Z Re: New router https://community.talktalk.co.uk/t5/Fibre/New-router/m-p/3080243#M396670 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.talktalk.co.uk/t5/user/viewprofilepage/user-id/779819">@Lisarowe14</a></SPAN> </P> <P> </P> <P>I've sent yo the tracking number for your router via PM.  This is at the local delivery office, so this will be with you soon.</P> <P> </P> <P><SPAN style="color:#000000;">Thanks  </SPAN></P> <P><SPAN style="color:#000000;">Karl. </SPAN></P> Fri, 29 Nov 2024 07:12:22 GMT https://community.talktalk.co.uk/t5/Fibre/New-router/m-p/3080243#M396670 Karl-TalkTalk 2024-11-29T07:12:22Z Re: New router https://community.talktalk.co.uk/t5/Fibre/New-router/m-p/3080747#M396770 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.talktalk.co.uk/t5/user/viewprofilepage/user-id/779819">@Lisarowe14</a></SPAN> </P> <P> </P> <P>Has the router arrived, and did this help ?</P> <P> </P> <P><SPAN style="color:#000000;">Thanks  </SPAN></P> <P><SPAN style="color:#000000;">Karl. </SPAN></P> Mon, 02 Dec 2024 10:02:57 GMT https://community.talktalk.co.uk/t5/Fibre/New-router/m-p/3080747#M396770 Karl-TalkTalk 2024-12-02T10:02:57Z