topic Re: Suddenly can’t access betting sites. in Fibre

Suddenly can’t access betting sites.

Cooper-7 — Sun, 24 Nov 2024 14:52:47 GMT

I have accessed the same betting sites for years with Talk Talk broadband and suddenly about 5 days ago I began getting the error: “This site can’t provide a secure connection. ERR_SSL_PROTOCOL_ERROR”

This is on Chrome across multiple devices and I get similar messages on Safari and Edge. I haven’t changed anything.

I can access the sites using mobile data and have connected my PC to my personal hotspot and all the browsers on my laptop happily access the sites. However, as soon as I switch to wifi I get the error message which leads me to believe it is a network/talk talk problem.

I’ve got Kidsafe, Scam protection, Homework time and Virus alerts all set to OFF.

I spoke to a TALK TALK tech support guy and he told me that a lot of betting sites have blocked all Talk Talk customers due to fraud! I’m fairly sure this is nonsense.

Please help!

Re: Suddenly can’t access betting sites.

fr8ys — Sun, 24 Nov 2024 15:34:39 GMT

While you wait for support staff to respond, hopefully tomorrow, one customer reported fixing this by turning off the router for at least half an hour to start a new session.

It may be worth a try.

Re: Suddenly can’t access betting sites.

Johnk10 — Sun, 24 Nov 2024 17:40:29 GMT

I have the same issue with a home brew site, sound like anything remotely associated with adult is not accessible.

Re: Suddenly can’t access betting sites.

fr8ys — Sun, 24 Nov 2024 17:55:09 GMT

@Johnk10

Hi,
Please start your own thread as each case is considered unique and it is easier for support to be given to one person per thread and also less confusing.
To start your thread click the Browse button, then Help With Your Service and select the appropriate category. You will then see a Blue Button "Start A Topic"
Please also note that you should only post back on that thread and not start another on the same topic as multiple posts cause delay to you and others seeking help.
Thank you

Re: Suddenly can’t access betting sites.

fr8ys — Sun, 24 Nov 2024 21:18:44 GMT

@Cooper-7 did you have time to try this?

You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: Suddenly can’t access betting sites.

Ady-TalkTalk — Mon, 25 Nov 2024 10:08:40 GMT

Hi Cooper-7, have you turned the router off for at least 30 minutes and then retested? Have you or anyone there ever changed the DNS settings of your router?

I've just turned kidsafe off for you. Please retest.

Ady

Re: Suddenly can’t access betting sites.

Ady-TalkTalk — Mon, 25 Nov 2024 10:12:40 GMT

Hi johnk10, please send me a personal message with your account number. I can't find an active account from the email address you used to register on the community.

Then start a new topic with as much infromation as possible.

Ady

Re: Suddenly can’t access betting sites.

Wils72 — Mon, 25 Nov 2024 16:43:06 GMT

I am having the exact same problem as you since last week! Driving me crazy. Only seems to be the National Lottery app and website. I am having to drop out of 5g to access the app in 4g then reconnect again. I've tried everything and I'm so not tech savvy. Hours I've spent trying to solve this. Have you managed to resolve th issue for yourself?

Re: Suddenly can’t access betting sites.

fr8ys — Mon, 25 Nov 2024 17:15:12 GMT

@Wils72

Re: Suddenly can’t access betting sites.

ferguson — Mon, 25 Nov 2024 17:20:11 GMT

ALL:

Have you tried changing your router settings to third party DNS servers?

https://community.talktalk.co.uk/t5/Articles/Using-3rd-Party-DNS/ta-p/2205279