topic Re: Fibre 65 not getting guaranteed speed in Fibre

Fibre 65 not getting guaranteed speed

sajid — Thu, 25 Jul 2024 08:06:28 GMT

Hi, so fibre 65 has just gone live today, was previously on fibre 35 achieving the full 40/10 download/upload.

But looking at the sync speed it's not near the guaranteed speed offered in my contract, I'm currently plugged into the the master socket and that's the nte5c mk4 master socket, no other sockets in the house.

Will a rep please be able to take a look at my speeds, I've switched the router off for 30 minutes to refresh the connection to the cabinet and I'm also using the latest wifi hub.

I'm not even hitting the guaranteed upload sync speed either.

Here is the email copy about my speeds;

You can look forward to an estimated download speed between 62.7Mb/s and 80.0Mb/s with a minimum guaranteed speed of 56.2Mb/s with a guaranteed upload speed of 20.0Mb/s.

Re: Fibre 65 not getting guaranteed speed

Karl-TalkTalk — Thu, 25 Jul 2024 08:29:56 GMT

Profile settings are correct, and tests are clear, but the speed is just below what it should be.

I'm going to get a new router to you, so we can rule out hardware and see if it will sync at a better rate.

If this fails then we will need to progress towards an engineer for you.

Thanks

Karl.

Re: Fibre 65 not getting guaranteed speed

sajid — Thu, 25 Jul 2024 09:59:05 GMT

Hi thanks for your reply, from what I remember last time there was a bridge tap present on the line, which was an external bridge tap, causing low speeds and instability, a new router didn't fix it, but will give it a try, I've also tested with a microfilter in the test socket and still haven't seen hadn't seen an improvement.

Re: Fibre 65 not getting guaranteed speed

Karl-TalkTalk — Thu, 25 Jul 2024 10:01:30 GMT

My Tests didn't show a bridge tap, but if things are the same with the new router, then there nay still be one present and an engineer would be required.

Thanks

Karl.

Re: Fibre 65 not getting guaranteed speed

sajid — Mon, 29 Jul 2024 08:20:46 GMT

Hello, I have received the router over the weekend and have tested, I made sure that when I swapped over the routers the connection got refreshed for 30 minutes, there has only been a slight 2-3mbps improvement are you able to look at my line please and then see if an engineer is required? Thank you.

Re: Fibre 65 not getting guaranteed speed

Karl-TalkTalk — Mon, 29 Jul 2024 08:40:29 GMT

Sync speed is at 55.4mb which is within the estimated range for your connection, so the speeds are now correct.

Karl.

Re: Fibre 65 not getting guaranteed speed

sajid — Mon, 29 Jul 2024 09:01:00 GMT

Ok thanks for your help, I have a much older router that has been laying around and would like to send it back along with some microfilters, are you able to send me out a returns bag please?

Thank you

Re: Fibre 65 not getting guaranteed speed

Karl-TalkTalk — Mon, 29 Jul 2024 09:03:38 GMT

A returns bag is on the way.

Karl.

Re: Fibre 65 not getting guaranteed speed

sajid — Mon, 29 Jul 2024 17:48:42 GMT

Hi another request can you please turn off wifi optimization as it's changing wifi channels automatically even when I have preselected one's that work for me.

Thanks

Re: Fibre 65 not getting guaranteed speed

Gliwmaeden2 — Mon, 29 Jul 2024 18:24:02 GMT

@sajid, staff can no longer switch off WiFi optimisation.

@KeithFrench may be able to offer guidance.

Re: Fibre 65 not getting guaranteed speed

sajid — Mon, 29 Jul 2024 19:35:22 GMT

That's a bit of a pain as the wifi keeps dropping when it changes channels automatically, not ideal, the user should have full control of their router each home set up and environment is different it's causing chaos, is there even a way to have it switched off?

Re: Fibre 65 not getting guaranteed speed

Gliwmaeden2 — Mon, 29 Jul 2024 20:51:56 GMT

All we can do is send feedback, like this, @sajid.

The devices people seem to prefer control this way to manage other factors which might also affect quality of service.

Re: Fibre 65 not getting guaranteed speed

KeithFrench — Tue, 30 Jul 2024 07:35:33 GMT

Hi @sajid

@Gliwmaeden2 has asked me to help you. It is correct that WiFi optimisation can't be turned off anymore. However, if I do an analysis of your WiFi network, then I may be able to resolve the issues that you have.

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

However, other factors should be investigated first. When this happens, what are the lights showing on the front of the router? Do you have any wired connections & if so, how do they perform?

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Re: Fibre 65 not getting guaranteed speed

sajid — Tue, 30 Jul 2024 08:12:19 GMT

Hi, I wasn't having this problem with wifi on my old router, I would set the channel manually and would never have to change I would get good signal strength and speeds on wifi, it's the wifi optimization that's causing issues as it randomly changes channels and causes the drop out because when I go into router settings to check the WiFi channel has been changed.

The broadband connection seems fine and the light is solid white when this happens.

Re: Fibre 65 not getting guaranteed speed

sajid — Tue, 30 Jul 2024 19:30:13 GMT

Right this is getting beyond a joke now, it's messing with my wifi extenders and it's causing havoc! Why isn't there an option to turn this thing off, this so called WiFi optimisation does not work this is why I set a manual channel because I've never had a problem before this! Even the older routers don't do this, the wifi has always been stable it is a simple option and it has been removed, is there even an option to turn off remote management on the wifi hub?

Re: Fibre 65 not getting guaranteed speed

KeithFrench — Tue, 30 Jul 2024 20:57:46 GMT

Only the Sagemcom routers use this feature, which is why older ones do not use it. If you could turn off remote management, you would never get WiFi Optimisation disabled, because it can only be done remotely.

You mention WiFi extenders, what make/model are these & how many do you have? I am simply trying to help you, if I can get evidence of what WiFi optimisation is doing wrong, then this will allow me to build up a case, to try to get you an exception.

Re: Fibre 65 not getting guaranteed speed

sajid — Tue, 30 Jul 2024 22:16:41 GMT

I'm using a tp link wifi extender, I'm having to reboot the extender when the channels get changed as the extender cannot cope with it, it doesn't recognise the channel change, I've gone back to my Huawei wifi hub black, It syncs at a slightly lower rate but the ping is also lower, and there is no wifi optimisation, it should be user accessible. I just find that the wifi hub black performs alot better than the sagemcom one.

Re: Fibre 65 not getting guaranteed speed

Anonymous — Mon, 05 Aug 2024 05:47:41 GMT

Morning,

How has your connection been since your last post?

Thanks

Michelle

Re: Fibre 65 not getting guaranteed speed

sajid — Mon, 05 Aug 2024 19:05:13 GMT

Hi Thanks for your reply, I have had to revert back to the wifi hub black, as I was having issues with the wifi optimization changing channels even when set to a manual channel, this was also causing issues with my TP link wifi extender, previously we have had no issues with wifi, only up until we connected the sagemcom wifi hub.

Though the sagemcom wifi hub syncs at a higher rate of 55000kbps and gives me a throughput of 52.5mbps download speed and about 17.5 mbps upload speed (Actual download).

Below is my line stats from the wifi hub black, why is there a variation between the 2 routers? I have not had any stability issues and are you able to run a line test is there any issues present or are line tests clear?

I may give the sagemcom wifi hub another try but only if there is an option available soon to turn off wifi optimisation please pass that feedback on.

DSL synchronization status:	Up
Connection status:	Showtime
Upstream line rate (kbit/s):	19044
Downstream line rate (kbit/s):	52970
Maximum upstream rate (kbit/s):	18942
Maximum downstream rate (kbit/s):	66440
Upstream noise safety coefficient (dB):	6.0
Downstream noise safety coefficient (dB):	6.9
Line standard:	Vdsl2_ANNEX_B
Upstream line attenuation (dB):	0.1
Downstream line attenuation (dB):	7.6
Upstream output power (dBm):	3.5
Downstream output power (dBm):	14.5
DSL up time:	4 days 10 hours 36 minutes 0 second

Re: Fibre 65 not getting guaranteed speed

Chris-TalkTalk — Tue, 06 Aug 2024 07:09:36 GMT

Hi sajid,

It is quite normal for different makes and models of router to sync at slightly different speeds unless DLM is capping the speed. Personally I would take the slight reduction in sync speed if the wireless performance is better

Chris