topic Re: Fibre router in Fibre

Fibre router

Muffinmoon — Wed, 27 Nov 2024 17:37:42 GMT

I need a new router since switching to fibre, how do I get one please

Re: Fibre router

ferguson — Wed, 27 Nov 2024 17:44:03 GMT

Please clarify: which router do you have presently; which type of fibre you have switched to; has it gone live yet?

For the support team to help, make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account.

Re: Fibre router

Muffinmoon — Wed, 27 Nov 2024 18:29:13 GMT

Openreach fibre, it has gone live but service is slow and glitchy , don't know what type of router I have currently but it's at least 7 years old and was previously used at a location with no fibre

Re: Fibre router

ferguson — Wed, 27 Nov 2024 18:48:41 GMT

OK, complete your community profile as I said earlier and then wait for further advice from the support team.

Re: Fibre router

Chris-TalkTalk — Thu, 28 Nov 2024 09:36:45 GMT

Hi Muffinmoon,

I've ordered a replacement router, it should be with you within a couple of working days

Chris