topic Router to devices download speed in Fibre

Router to devices download speed

Valian — Thu, 28 Nov 2024 12:15:34 GMT

The download speed to my router is 76 Mbps but from the router to my devices it fluctuates between 12 and 23 Mbps, why is this so poor?

(I’m on fibre 65 by the way).

Re: Router to devices download speed

Anonymous — Thu, 28 Nov 2024 12:45:45 GMT

Good afternoon,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Router to devices download speed

Anonymous — Fri, 29 Nov 2024 07:39:47 GMT

Morning,

I've run a test on the line which hasn't detected a fault and the sync speed looks ok. Please can you try powering down the router for a full 30 minutes as this will reset the current session and can often increase the throughput speeds and overall performance.

Thanks

Michelle