topic Re: Router restarts twice back to back in Fibre

Router restarts twice back to back

Fross94 — Tue, 26 Nov 2024 21:06:44 GMT

Several times a day my router will do a full restart twice before coming back and working ok for a number of hours before restarting twice again.

It happens randomly and not at set times during the day.

Re: Router restarts twice back to back

ferguson — Tue, 26 Nov 2024 21:23:08 GMT

Which make/model of router do you have?

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Re: Router restarts twice back to back

Fross94 — Tue, 26 Nov 2024 21:43:53 GMT

It's a Sagemcom FAST 5364-3.T8

Re: Router restarts twice back to back

ferguson — Tue, 26 Nov 2024 21:48:09 GMT

OK, thanks for that. The support team will advise further when they pick this up tomorrow.

Re: Router restarts twice back to back

Anonymous — Wed, 27 Nov 2024 07:25:03 GMT

Morning,

I'm sorry to hear this. I've run a test on the line now which has detected a potential voice fault. Are you experiencing any issues with the voice service such as noise on the line or no dial tone? Does your main socket also have a test socket please?

Thanks

Michelle

Re: Router restarts twice back to back

Fross94 — Wed, 27 Nov 2024 09:30:57 GMT

There's slight static noise on the dial tone.

Yes, the main socket has a test socket. Would you like me connect the phone line and adsl cable into it? I use the microfilter to do that?

Re: Router restarts twice back to back

Anonymous — Wed, 27 Nov 2024 09:57:35 GMT

Hello,

Yes please can you connect the microfilter, router and phone at the test socket and we can re-run the line test again in this set up.

Thanks

Michelle

Re: Router restarts twice back to back

Fross94 — Wed, 27 Nov 2024 10:26:48 GMT

that's it connected to the test socket

There's still some static noise on the dial tone when connected this way.

Re: Router restarts twice back to back

Anonymous — Wed, 27 Nov 2024 10:33:04 GMT

Hello again,

Thank you. I've re-run the line test now which is now suggesting that we arrange an engineer visit to the property. Just to confirm, is the noise/static also present on the line with the router removed? Do you also have a different handset that you could test with just to rule this out?

Thanks

Michelle

Re: Router restarts twice back to back

Fross94 — Wed, 27 Nov 2024 11:12:00 GMT

I disconnected the router and the noise is still there. I don't have another handset to test unfortunately

Re: Router restarts twice back to back

Karl-TalkTalk — Wed, 27 Nov 2024 11:27:13 GMT

If you do not have another handset, you can test your handset at a friend or neighbours phone socket for 2 minutes just so you are confident that the handset itself is not at fault.

Thanks

Karl.

Re: Router restarts twice back to back

Fross94 — Wed, 27 Nov 2024 11:45:26 GMT

I have a second handset in my kitchen that also has noise on dial tone.

But it's only a secondary phone if that makes sense, it doesn't have the port at the base for the telephone line to plug into. It only has one port for the power. Does this suffice as as test?

Re: Router restarts twice back to back

Karl-TalkTalk — Wed, 27 Nov 2024 11:49:27 GMT

Do you mean it is a remote handset connected to the base station of the first handset ?

Karl.

Re: Router restarts twice back to back

Fross94 — Wed, 27 Nov 2024 12:02:30 GMT

Yes, both phones and both bases for the phones are identical with the exception of the port for the phone line.

Re: Router restarts twice back to back

Karl-TalkTalk — Wed, 27 Nov 2024 12:35:51 GMT

OK. I just want you to be confident the handset itself is ok. Would you like to progress to an engineer now ?

Thanks

Karl.

Re: Router restarts twice back to back

Fross94 — Wed, 27 Nov 2024 12:47:26 GMT

Hi,

Yes, that would be great

Re: Router restarts twice back to back

Karl-TalkTalk — Wed, 27 Nov 2024 13:24:19 GMT

OK, I'll drop you a PM to confirm some details.

Karl.

Re: Router restarts twice back to back

Karl-TalkTalk — Wed, 27 Nov 2024 14:06:03 GMT

Hi @Fross94

An engineer has been confirmed for 28th AM (8-1).

Thanks

Karl.

Re: Router restarts twice back to back

Karl-TalkTalk — Thu, 28 Nov 2024 13:52:14 GMT

Hi @Fross94

Openreach have confirmed they have resolved a fault with the line / joint.

Is all working for you now ?

Thanks

Karl.

Re: Router restarts twice back to back

Karl-TalkTalk — Fri, 29 Nov 2024 07:07:03 GMT

Hi @Fross94

Is all working now ? Do you need any further assistance.

Thanks

Karl.