topic Connection below guarenteed speeds, told to come here, I guess? in Fibre

Connection below guarenteed speeds, told to come here, I guess?

Whyamidoingthis — Sat, 30 Nov 2024 11:42:10 GMT

So I ran a test because my internet seems far slower than normal. It found that the network in the local area is ok, but told me to "contact us" at talktalk.co.uk/tech, which seems to have no discernable way to contact anyone other than a forum?

My internet is at about half the minimum speed it should be, I've changed nothing in my setup.

I've reset my router and even moved it, but the speed to the router itself is what is lacking.

Re: Connection below guarenteed speeds, told to come here, I guess?

fr8ys — Sat, 30 Nov 2024 11:56:17 GMT

Staff here will be back on Monday as they work normal office hours.

You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: Connection below guarenteed speeds, told to come here, I guess?

Chris-TalkTalk — Mon, 02 Dec 2024 10:29:09 GMT

Hi Whyamidoingthis,

If you still need assistance can you please complete your community profile as fr8ys as requested

Chris