topic Re: Router randomly cutting off internet in Fibre

Router randomly cutting off internet

Pabroon46 — Sat, 23 Nov 2024 14:12:40 GMT

I have been having problems with my talktalk router disconnecting from the internet. Wi-Fi is still showing, but each time, I have to reboot the router, and it reconnects. It seems to occur randomly. I have had all the chat/bot conversations and line tests say all is working - which it is, until it’s not. It is a very irritating problem. In desperation, I have started using another router hub from Nowtv, and there is no problem with that one. After many long conversations with Talktalk about whether my router needs replacing or updated, I was promised a call back to discuss things. That was a week ago, but I’ve heard nothing.

Re: Router randomly cutting off internet

Divsec — Sat, 23 Nov 2024 14:36:02 GMT

Hi @Pabroon46 good to know you are back up and running and effectively diagnosed the issue. The team will be back on Monday and will get this sorted for you.

Re: Router randomly cutting off internet

Debbie-TalkTalk — Mon, 25 Nov 2024 06:47:28 GMT

Hi @Pabroon46

I'm sorry to hear this.

I think we should replace the router, are you happy for me to arrange this for you?

Thanks

Debbie

Re: Router randomly cutting off internet

Debbie-TalkTalk — Tue, 26 Nov 2024 09:40:47 GMT

Hi @Pabroon46

Would you like me to send a replacement router?

Re: Router randomly cutting off internet

Pabroon46 — Thu, 28 Nov 2024 11:02:06 GMT

I think I have replied to this, but if not, then yes please. I assume there will be no charge, as my router is not working properly

Re: Router randomly cutting off internet

Debbie-TalkTalk — Thu, 28 Nov 2024 12:45:19 GMT

Hi @Pabroon46

Thanks for your reply.

I've ordered replacement router, there will be no charge for this.

Please allow 24-48hrs for this to arrive. Let us know how the connection compares with this router.

Re: Router randomly cutting off internet

Pabroon46 — Mon, 02 Dec 2024 22:38:43 GMT

The new router is installed and everything is much better. I have returned the old equipment. Thank you.

Re: Router randomly cutting off internet

Anonymous — Tue, 03 Dec 2024 07:24:38 GMT

Morning,

Thanks for letting us know.

Thanks

Michelle