topic Re: Using eero I can’t access google services with the dns in Fibre

Using eero I can’t access google services with the dns

vtan5 — Tue, 03 Dec 2024 00:22:25 GMT

Hi all, For some reason eero router Is not using the Google DNS and I can’t seem to select the custom DNS is being disabled.

So for most Google search Results that will load Google services.com it will be showing server IP address could not be found.

Please help

Re: Using eero I can’t access google services with the dns

ferguson — Tue, 03 Dec 2024 01:10:45 GMT

You need to turn off the security settings before you can change the DNS settings.

Re: Using eero I can’t access google services with the dns

Anonymous — Tue, 03 Dec 2024 09:44:16 GMT

Hi,

@KeithFrench - have you come across this before?

Thanks

Michelle

Re: Using eero I can’t access google services with the dns

KeithFrench — Tue, 03 Dec 2024 10:41:53 GMT

Hi @vtan5

Have you tried turning off eero Secure in the app?

Re: Using eero I can’t access google services with the dns

vtan5 — Tue, 03 Dec 2024 12:23:43 GMT

Hi Keith, I've turned off the Advanced Security (Home -> Security & Privacy) and the DNS option is still not editable, could you let me know where do i find this Eero Secure?

Re: Using eero I can’t access google services with the dns

KeithFrench — Tue, 03 Dec 2024 13:01:19 GMT

That sounds right I think they have renamed eero Secure to Security & Privacy:-

eero Secure

Re: Using eero I can’t access google services with the dns

vtan5 — Tue, 03 Dec 2024 15:35:22 GMT

ah, rereading the statement, it says to turn off ALL settings eero secure features, so after turning off ad blocker and so on, i can customised it now. Hopefully, the googleservices.com links are all working.

Thank you all.

Re: Using eero I can’t access google services with the dns

ferguson — Tue, 03 Dec 2024 15:38:56 GMT

I did say that! 🙂 But glad you got there in the end.

Re: Using eero I can’t access google services with the dns

vtan5 — Tue, 03 Dec 2024 20:55:04 GMT

I’m still getting the same error with Google services.com. What am I missing?

Re: Using eero I can’t access google services with the dns

ferguson — Tue, 03 Dec 2024 21:16:56 GMT

OK, can you clarify that a bit, I have just tried searching for "Google services.com" and all i can find is Google Play?

Re: Using eero I can’t access google services with the dns

vtan5 — Tue, 03 Dec 2024 21:19:50 GMT

The dns error

So let’s say you search for something to purchase or even some Google search results, When you click on it, it will send you to Google services.com before redirecting to the actual page. I’m guessing this is purely to do with ad tracking.

The problem I’m facing is When I search for something there will be some links that I click which will send me to this ip address not found.

Re: Using eero I can’t access google services with the dns

ferguson — Tue, 03 Dec 2024 21:33:23 GMT

Ah, is that down to specific cookies/permissions settings in your browser? Are you using Chrome, or something else?

Re: Using eero I can’t access google services with the dns

vtan5 — Tue, 03 Dec 2024 21:37:37 GMT

I’m using chrome and tested on safari with the same search results. I also got an error but the link is double click.netSafari

Re: Using eero I can’t access google services with the dns

ferguson — Tue, 03 Dec 2024 21:41:38 GMT

OK and it's not just an ad blocker issue? In which case I'm stuck I'm afraid. Hopefully someone else can help. Have you tried reaching out to Google?

Re: Using eero I can’t access google services with the dns

KeithFrench — Tue, 03 Dec 2024 22:15:53 GMT

I thought that you had to disable advanced security, but presumably, you still have it disabled?

Re: Using eero I can’t access google services with the dns

ferguson — Tue, 03 Dec 2024 22:33:28 GMT

Yeah and DNS servers successfully changed. But issue persists, apparently.

Re: Using eero I can’t access google services with the dns

Chris-TalkTalk — Thu, 05 Dec 2024 08:34:32 GMT

Hi vtan5,

Do you get the same issue on more than one device?

Chris