topic Re: New Router in Fibre

New Router

MouseFu — Wed, 04 Dec 2024 18:58:26 GMT

Hi,

I have currently had my taltalk router for over 6 years. It is constantly dropping connection and resetting itself.

I would like a new router sent or information on how to set up a new non talktalk router.

Re: New Router

ferguson — Wed, 04 Dec 2024 19:26:32 GMT

This has been flagged up to the support team for you, wait and see what they have to say.

Re: New Router

Debbie-TalkTalk — Thu, 05 Dec 2024 07:26:26 GMT

HI @MouseFu

I can send you a replacement router or would you prefer to use a non TT router?

Set up a non-TalkTalk router

Re: New Router

MouseFu — Thu, 05 Dec 2024 08:05:57 GMT

I would prefer to use a TalkTalk router but in case i have problems with the new one you send . It is good to know how to set up a non TalkTalk router.

I would appreciate it if you could please send me a new router.

Thank you.

Re: New Router

MouseFu — Thu, 05 Dec 2024 08:05:38 GMT

I would prefer to use a TalkTalk router but in case i have problems with the new one you send . It is good to know how to set up a non TalkTalk router.

I would appreciate it if you could please send me a new router.

Thank you.

Re: New Router

Debbie-TalkTalk — Thu, 05 Dec 2024 09:10:04 GMT

Hi @MouseFu

Thanks for your reply.

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with the replacement router.

Debbie

Re: New Router

Anonymous — Tue, 10 Dec 2024 10:00:45 GMT

Morning,

How are you getting on? Did you receive the replacement router?

Thanks

Michelle

Re: New Router

MouseFu — Tue, 10 Dec 2024 10:05:15 GMT

Hi,

I have received the router and set it up. it seems to be working better. Thank you for your help. I will try and get the old router posted back this week. Do I have to write the return address on the the pre paid postage sticker?

Re: New Router

Anonymous — Tue, 10 Dec 2024 10:06:52 GMT

Hello,

I'm glad to hear this. No, you just need to send the faulty router in the prepaid returns bag.

Thanks

Michelle