topic Re: Flashing orange light on Sagemcom-FAST5464 router and no connection in Fibre

Flashing orange light on Sagemcom-FAST5464 router and no connection

attilla — Wed, 04 Dec 2024 08:53:14 GMT

Hi, looking at previous posts it seems that I am not the only with this problem, but I have no internet and therefore no work!

The router flashes orange for about 45s then flashes slower for about 45s and then repeats. I have tried resetting the router but this does nothing. The fibre connection box has 3 green lights and then 4 when the router cable is connected and I have tried changing the cable as well.

Any help/advice would be greatly appreciated - thank you.

Re: Flashing orange light on Sagemcom-FAST5464 router and no connection

Anonymous — Wed, 04 Dec 2024 08:54:43 GMT

Hello,

Can you please update your community profile to include your:

Name
TalkTalk Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Flashing orange light on Sagemcom-FAST5464 router and no connection

attilla — Wed, 04 Dec 2024 09:03:48 GMT

Hi Michelle

I have updated my profile but am not sure what you mean by "Once you've updated your profile please post in your topic to confirm it's updated"

Not very good at this - sorry!

Re: Flashing orange light on Sagemcom-FAST5464 router and no connection

Anonymous — Wed, 04 Dec 2024 09:07:09 GMT

Morning,

Thank you. Can I just check, are you able to connect at the ONT wired with the router removed to see if this works? This will help us rule out if the issue lies with the router or with the service coming into the property.

Thanks

Michelle

Re: Flashing orange light on Sagemcom-FAST5464 router and no connection

attilla — Wed, 04 Dec 2024 09:22:54 GMT

Hi Michelle

At the ONT all lights are green and when the router is removed the fourth light (ethernet) goes out.

Re: Flashing orange light on Sagemcom-FAST5464 router and no connection

attilla — Wed, 04 Dec 2024 13:53:59 GMT

Sorry to chase, but can anyone help me with this please?

Re: Flashing orange light on Sagemcom-FAST5464 router and no connection

Chris-TalkTalk — Thu, 05 Dec 2024 09:33:44 GMT

Hi attilla,

Can you switch the ONT and router off and leave them off for at least 30 minutes, then switch back on and retest. Please let us know how you get on

Chris

Re: Flashing orange light on Sagemcom-FAST5464 router and no connection

attilla — Thu, 05 Dec 2024 09:50:19 GMT

Thanks Chris, I will try that.

Re: Flashing orange light on Sagemcom-FAST5464 router and no connection

attilla — Thu, 05 Dec 2024 10:40:35 GMT

Hi Chris

ONT and router plugged back in - all lights on ONT green and router flashing amber as before - no change

Simon

Re: Flashing orange light on Sagemcom-FAST5464 router and no connection

Chris-TalkTalk — Thu, 05 Dec 2024 14:35:35 GMT

Sorry but could you confirm that it's still not working because the router appears to be connected now

Chris

Re: Flashing orange light on Sagemcom-FAST5464 router and no connection

attilla — Thu, 05 Dec 2024 15:04:14 GMT

Hi Chris

Yes the router is now working again thank you - came back on about 1hr ago.

I received a test message saying that "a solution had been applied" - what solution had been applied please?

Regards

Simon

Re: Flashing orange light on Sagemcom-FAST5464 router and no connection

Chris-TalkTalk — Thu, 05 Dec 2024 15:25:00 GMT

Hi Simon,

Glad to hear it's working again. What time did you receive the message?

Chris

Re: Flashing orange light on Sagemcom-FAST5464 router and no connection

attilla — Thu, 05 Dec 2024 15:32:00 GMT

13.25

Re: Flashing orange light on Sagemcom-FAST5464 router and no connection

Chris-TalkTalk — Fri, 06 Dec 2024 06:21:38 GMT

OK thanks. To be honest I don't know what the fix is, I've checked the notes but can't see anything. If you do experience any further problems just let us know

Chris

Re: Flashing orange light on Sagemcom-FAST5464 router and no connection

Anonymous — Tue, 10 Dec 2024 08:57:22 GMT

Morning,

Just checking back in to see if your connection has been ok over the last few days?

Thanks

Michelle