topic Keep dropping broadband connection in Fibre

Keep dropping broadband connection

Jimi11 — Fri, 06 Dec 2024 17:10:09 GMT

Our broadband connection keeps dropping, typically two or three times a day. It affects both our computer, wired to the router, and all devices connected by wi-fi. I've tried various solutions but I feel it is probably a fault with the router. The router is a FAST 5364 - 3.18 . Is there anything better available?

Thanks.

Re: Keep dropping broadband connection

ferguson — Fri, 06 Dec 2024 17:17:22 GMT

Is your voice service working OK? Have you tried connecting your router at the test socket?

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond. Bear in mind that they won't be back online until Monday.

Re: Keep dropping broadband connection

Debbie-TalkTalk — Mon, 09 Dec 2024 06:50:07 GMT

Hi @Jimi11

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie