topic Eero 6 connection in Fibre

Eero 6 connection

ColinE1 — Sat, 07 Dec 2024 10:27:18 GMT

Eero 6 states connected but no Internet access

Will conne t to Internet if eero is connected via my old router but not if I try to connect straight via my fibre modem

Re: Eero 6 connection

KeithFrench — Sat, 07 Dec 2024 13:33:02 GMT

Is your Full Fibre provided by CityFibre? If it is, there is a profile change that needs to be made that only affects these connections. If this is the case, I will ask TalkTalk to do it for you. It only takes a minute or two.

Re: Eero 6 connection

Chris-TalkTalk — Mon, 09 Dec 2024 11:54:56 GMT

Hi ColinE1,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris