topic Re: Huawei hg633 in Fibre

Huawei hg633

adavies556 — Thu, 05 Dec 2024 15:54:19 GMT

I have an old Huawei HG633 router which has to be rebooted frequently to perform at full speed. My broadband connection is fine and according to my Service Status, my broadband speed to my router over the past 7 days is 35 Mbps. My broadband falls as low as 2 Mbps every day until I reboot the router and then it works at full speed again.

How do I get a replacement router?

Re: Huawei hg633

KeithFrench — Thu, 05 Dec 2024 16:06:00 GMT

Does this happen on wired (Ethernet) connections as well as wireless ones?

Re: Huawei hg633

Chris-TalkTalk — Fri, 06 Dec 2024 06:36:43 GMT

Hi adavies556,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Huawei hg633

adavies556 — Sun, 08 Dec 2024 21:25:44 GMT

Confirmed profile updatec

Re: Huawei hg633

adavies556 — Sun, 08 Dec 2024 21:30:07 GMT

Yes wired as well as wifi

Sorry for delay but just figuring how to post

Re: Huawei hg633

Debbie-TalkTalk — Mon, 09 Dec 2024 09:07:50 GMT

Hi @adavies556

Thanks for updating your Community Profile.

I've ordered the replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie

Re: Huawei hg633

adavies556 — Thu, 12 Dec 2024 03:36:04 GMT

Hi have used new router tonight and checked the speed at regular intervals and every time the results were high, I haven't had such high readings before and certainly not for over twelve months. I wish I had found this forum sooner as I have wasted hours on line trying to sort this out. I had a good idea that I needed a new router but trying to get that through to the help line was impossible.

Thanks Alan

Re: Huawei hg633

Debbie-TalkTalk — Thu, 12 Dec 2024 06:57:03 GMT

Hi Alan @adavies556

I'm so glad to hear that the speed has increased. Apologies this wasn't resolved for you sooner.

If you do experience any further issues then please let us know on the Community.

Thanks

Debbie