topic Re: Router continuously flashing orange or orange/white in Fibre

Router continuously flashing orange or orange/white

SamuelA — Thu, 05 Dec 2024 21:15:40 GMT

Hi,

Despite restarting my router many times, doing a connection test and being told everything is okay, and other connections working perfectly fine in the area, for the past few hours my router has been stuck flashing orange or orange/white.

I have no internet connection and looking at past issues others are faced I believe my router is kaput.

Can I have a replacement please and/or you send an engineer as needed.

Thanks.

Re: Router continuously flashing orange or orange/white

Gliwmaeden2 — Thu, 05 Dec 2024 22:01:24 GMT

You'll need to complete your community forum profile details for Talktalk staff to identify your account, @SamuelA.

Go via your avatar; settings; drop down menu...complete Personal Information. SAVE CHANGES.

Don't keep restarting the router, but it might be an idea to plug it in at the test socket.

https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432

Staff reply during the day (Monday to Friday).

Re: Router continuously flashing orange or orange/white

Chris-TalkTalk — Fri, 06 Dec 2024 07:32:09 GMT

Hi SamuelA,

As Gliwmaeden2 has requested can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks
Chris

Re: Router continuously flashing orange or orange/white

SamuelA — Mon, 09 Dec 2024 22:35:13 GMT

Thanks both for replying. I've updated the info as requested.

The connection issue did resolve itself by Friday morning however has returned again Monday evening.

If I'm unable to get online tomorrow morning I'll give TT a call so this can be resolved asap. Thanks again.

Re: Router continuously flashing orange or orange/white

ferguson — Mon, 09 Dec 2024 22:43:37 GMT

Have you tried connecting at the test socket, as @Gliwmaeden2 suggested earlier? Also, I can't see an indicator that your details have been updated, this needs to be done before the support team can identify your account and run any tests.

Re: Router continuously flashing orange or orange/white

Debbie-TalkTalk — Tue, 10 Dec 2024 06:54:18 GMT

Hi @SamuelA

Please can you also add your TalkTalk landline or account number to your Community Profile so we can locate your line details. (please don't post any personal information on this thread, please only add this to your Community Profile)

Thanks

Debbie

Re: Router continuously flashing orange or orange/white

SamuelA — Tue, 10 Dec 2024 10:16:30 GMT

Thanks again all. My internet is still down.

I've updated my profile with all the info I can, including my account number.

I didn't mention, I've already tried connecting via the test socket with no luck.

Thanks again for any help you can give. As you can imagine I'm looking forward to this being resolved and being back online as soon as possible.

Re: Router continuously flashing orange or orange/white

Debbie-TalkTalk — Tue, 10 Dec 2024 12:10:05 GMT

Hi @SamuelA

Thank you for updating your details.

I can see that there was a reported issue in your area earlier in the month but this fault has since been closed.

Are you happy for me for send a replacement router first to see if this resolves the issues before an engineer visit?

Re: Router continuously flashing orange or orange/white

SamuelA — Tue, 10 Dec 2024 12:35:45 GMT

Hi Debbie, yes please send a replacement router. That will be fantastic to see where things stand.

Big thanks. Do you have an ETA for when I can expect it?

Re: Router continuously flashing orange or orange/white

Debbie-TalkTalk — Tue, 10 Dec 2024 13:18:18 GMT

Hi @SamuelA

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie