topic Re: Huawei HG633 Router in Fibre

Huawei HG633 Router

bobthegas — Thu, 05 Dec 2024 16:34:07 GMT

My. Huawei router has Firmware version H.1.01 and software version v2.006.

How do I update them?

Re: Huawei HG633 Router

ferguson — Thu, 05 Dec 2024 16:39:11 GMT

You can't I'm afraid, it is an old model and no longer supported. If you would like the support team to consider replacing this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Huawei HG633 Router

bobthegas — Thu, 05 Dec 2024 17:01:45 GMT

Many thanks, I have completed the additional details.

Re: Huawei HG633 Router

Chris-TalkTalk — Fri, 06 Dec 2024 06:52:39 GMT

Hi bobthegas,

Are you experiencing any problems with your service?

Chris

Re: Huawei HG633 Router

Anonymous — Tue, 10 Dec 2024 08:55:21 GMT

Hello,

How are you getting on?

Thanks

Michelle

Re: Huawei HG633 Router

bobthegas — Tue, 10 Dec 2024 11:29:29 GMT

Over the last 3 months I have had to reboot router several times to restore usual download speeds to enable streaming on tv. This has not normally been a problem to me hence the query re updating hardware/software which is apparently not available for this old router.

Re: Huawei HG633 Router

Anonymous — Tue, 10 Dec 2024 11:31:43 GMT

Morning,

Ok thanks for confirming. Would you like us to send a replacement router (wifi hub) for testing purposes to see how this compares?

Thanks

Michelle

Re: Huawei HG633 Router

bobthegas — Tue, 10 Dec 2024 13:36:29 GMT

yes please, that would be most helpful.

Re: Huawei HG633 Router

Debbie-TalkTalk — Tue, 10 Dec 2024 13:51:51 GMT

Hi @bobthegas

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Huawei HG633 Router

bobthegas — Sat, 14 Dec 2024 14:28:37 GMT

New router not connecting to internet. I have tried disconnecting for 30 minutes and reconnecting to no avail. Online chat a waste of time - no response in 35 minutes. Then they text me to connect to TalkTalk.co.uk/tech when I have no internet connection - brainless! Wher do I go from here? I clearly need to speak to a human being on a landline to sort this out.

Re: Huawei HG633 Router

ferguson — Sat, 14 Dec 2024 14:37:59 GMT

You can call them on 0345 172 0088.

Re: Huawei HG633 Router

Chris-TalkTalk — Mon, 16 Dec 2024 09:13:53 GMT

Hi bobthegas,

How are you getting on, will the new router still not connect to the internet?

Chris

Re: Huawei HG633 Router

bobthegas — Mon, 16 Dec 2024 09:36:19 GMT

Still not connecting.

Re: Huawei HG633 Router

Chris-TalkTalk — Mon, 16 Dec 2024 11:32:24 GMT

Can you still connect with the old router?

Chris

Re: Huawei HG633 Router

bobthegas — Mon, 16 Dec 2024 17:41:02 GMT

Yes

Re: Huawei HG633 Router

Debbie-TalkTalk — Tue, 17 Dec 2024 07:03:50 GMT

Hi @bobthegas

I'm really sorry about this.

Could you try a pin hole reset (factory reset for ten seconds)

Re: Huawei HG633 Router

bobthegas — Wed, 18 Dec 2024 21:23:11 GMT

After second factory reset. rout would not connect to Internet. I unplugged power for 25 minutes and rebooted with suveesful connection to internet. I have my car charging hub and central heating Hive all connected and working. Speed test gave 37.4Mbps download speed and 6.80 upload speed - all normal for my connection.

I will wait to see if it is stable overnight and all OK tomorrow morning.

Re: Huawei HG633 Router

Anonymous — Thu, 19 Dec 2024 07:20:04 GMT

Morning bob,

Ok thanks for the update and please let us know how your connection compares today.

Thanks

Michelle

Re: Huawei HG633 Router

bobthegas — Thu, 19 Dec 2024 22:35:47 GMT

Still working fine today download at 36.3, upload at 7.10. Other connected services all OK. Many thanks for your assistance.

Re: Huawei HG633 Router

Debbie-TalkTalk — Fri, 20 Dec 2024 07:49:28 GMT

Hi @bobthegas

That's great. If you do experience any further issues then please let us know.

Debbie