topic Re: Access to router? in Fibre

Access to router?

Gillron — Thu, 12 Dec 2024 08:36:42 GMT

Looking to set up 2nd gateway (2.4Ghz) on existing router but cannot get access? Trying to link up wifi doorbell camera requiring 2.4Ghz (currently on 5Ghz) - is there an easy way? Thanks.

Re: Access to router?

Anonymous — Thu, 12 Dec 2024 08:40:29 GMT

Morning,

@KeithFrench Would you be able to offer any advice please?

Thanks

Michelle

Re: Access to router?

KeithFrench — Thu, 12 Dec 2024 09:31:37 GMT

Hi @Gillron

@Anonymous has asked me to help you, but I will need more information as this could all be setup in several different ways, one might work (depending on your hardware) the others will not. Please can you answer these questions:-

What is the make/model of your main TalkTalk router?
What is the make/model of this second router that you cannot connect to?
What configuration changes did you make to these two & exactly how are they connected?

Re: Access to router?

Anonymous — Thu, 12 Dec 2024 09:42:37 GMT

Thank you @KeithFrench

Michelle

Re: Access to router?

Gillron — Thu, 12 Dec 2024 09:53:20 GMT

Hi Keith,

we are trying to change settings in our EERO 6 Mesh Router to 2.4 GHZ. it appears to be in 5 GHZ. I cannot get my 2.4 GHZ door bell camera to connect to the WiFi. How can I check this?

Re: Access to router?

KeithFrench — Thu, 12 Dec 2024 10:26:54 GMT

Hi @Gillron

When a 2.4GHz device has to be connected via its own app, this can cause problems, as both the 2.4 & 5GHz bands share the same network name (SSID). The eero does not permit the use of split SSID names.

First turn off the devices in question.

Then make sure that WPA3 is disabled (operating in transition mode this should not be necessary, but it might help). To do this in the eero app, go to:-

Settings > Network Settings and turn off WPA3.

Then temporarily turn off the 5GHz band, this is done by going to:-

Settings > Troubleshooting > My device is 2.4 GHz only and tap Temporarily Pause 5 GHz.

There is now a 10 minute window to turn on the devices back on again.