topic Re: Intermittent internet in Fibre

Intermittent internet

Britol600 — Fri, 13 Dec 2024 08:26:13 GMT

Recently our internet keeps dropping. I have done 3 online chats with 3 different tech team members and yesterday over a hours phone call with another technician. Each time they reboot the router, tell me the problem should be fixed but if it’s not to contact them again. The problem wasn’t fixed yesterday and continued to drop throughout the evening. We need the internet for business use so are desperate to get this fixed. Any help would be much appreciated.

Re: Intermittent internet

Anonymous — Fri, 13 Dec 2024 08:27:57 GMT

Good morning,

Can you please update your community profile to include your:

Name
TalkTalk Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Intermittent internet

Britol600 — Fri, 13 Dec 2024 08:31:58 GMT

Profile updated

Re: Intermittent internet

Anonymous — Fri, 13 Dec 2024 08:38:46 GMT

Morning,

Thank you. I've run a test on the line now which hasn't detected a fault. Can I just check, do any of the lights change on the Openreach modem or the router when the connection drops please?

Thanks

Michelle

Re: Intermittent internet

Britol600 — Fri, 13 Dec 2024 13:55:59 GMT

Hi Michelle

white light remains on when there is no internet connection

Re: Intermittent internet

Anonymous — Mon, 16 Dec 2024 07:10:22 GMT

Morning,

Ok, thanks for confirming. Do you have an alternative router that you can test with please to rule this out?

Thanks

Michelle