topic Re: Router constantly crashing in Fibre

Router constantly crashing

DrWig — Wed, 11 Dec 2024 00:10:12 GMT

Since today, our router seems to be ocntmstantly crashing. I'm having to power cycle often to get it back up and running.

I'm able to connect to the router login page, but often it won't let me on saying 'can't communicate with gateway', or if I do get on, all settings appear blank!

Rebooting temporarily fixes..... My router has suddenly become very poorly for seemingly no reason!

Has there been a firmware push recently?

Re: Router constantly crashing

DrWig — Wed, 11 Dec 2024 00:12:05 GMT

P. S. It's been absolutely rock solid until today. I can't remember the last time I had to reboot before this!

Re: Router constantly crashing

ferguson — Wed, 11 Dec 2024 00:15:03 GMT

Could be a local issue. Have you checked that your voice service is working OK? This has been flagged to the support team, you should get a response later in the morning.

Re: Router constantly crashing

DrWig — Wed, 11 Dec 2024 00:18:24 GMT

Thanks. I've just checked and voice is fine.

Cheers

DrWig

Re: Router constantly crashing

Debbie-TalkTalk — Wed, 11 Dec 2024 06:55:15 GMT

Hi @DrWig

I'm really sorry to hear this.

I can send you a replacement router. Can I just check, do you use WIFI boosters/extenders?

Re: Router constantly crashing

DrWig — Wed, 11 Dec 2024 08:16:47 GMT

Hi Debbie.

Thanks. It seems to be working OK again this morning 🤔

We don't have any WiFi boosters etc.

I'll keep an eye on it tonight, and get back to you (it's not a very old router... Less than a year, I think)....

Cheers

Bruce

Re: Router constantly crashing

Debbie-TalkTalk — Wed, 11 Dec 2024 08:42:22 GMT

Hi Bruce @DrWig

I'm glad to hear that everything is working ok today. If you do experience any further issues then please post back here and let me know.

Thanks

Debbie

Re: Router constantly crashing

DrWig — Wed, 11 Dec 2024 17:36:32 GMT

Thanks. Internet went down for about an hour again tonight (between 4 and 5pm). Online checks seems to identify a potential fault on my line. A case has been opened, it seems (more in depth checks running now).

Cheers

Bruce

Re: Router constantly crashing

DrWig — Wed, 11 Dec 2024 17:39:10 GMT

OK. Outcome is this

TalkTalk Update: Hello, we've completed testing on your line, and everything appears to be running smoothly within the network. However, there may be an issue with your setup. To assist you further, please visit talktalk.co.uk/tech to chat with us when you're at home. We can then run through some troubleshooting steps together to help with any problems you are experiencing.

No thing's changed my end.... Perhaps it is the router after all.......

Cheers

Bruce

Re: Router constantly crashing

ferguson — Wed, 11 Dec 2024 17:44:27 GMT

It might be worth contacting chat to run through some checks as suggested though before the support team pick this up tomorrow. Have you checked at the test socket, for example?

Re: Router constantly crashing

DrWig — Wed, 11 Dec 2024 20:38:32 GMT

Hi. I've tested everything my end, and it seems to be the router.

When connected to the router, it's not letting me get to the admin options (using correct user/password) stating it can't contact the gateway..... Very odd. Think the routers developed a fault.

Rebooting the router fixes, of course.....

Could you send a replacement?

Cheers

Bruce

Re: Router constantly crashing

DrWig — Wed, 11 Dec 2024 20:40:36 GMT

Thanks. I don't think it's the line. The router won't even go into admin settings when it crashes (wired or wireless connection). I can get to the login screen, but nothing past their. If Internet drop outs, the router is still accessible. Rebooting the router fixes.

Cheers

Bruce

Re: Router constantly crashing

DrWig — Wed, 11 Dec 2024 21:19:38 GMT

In the meantime, I've swapped to an old router (talktalk one has crashed three or four times tonight). Should be able to report whether that fixes things later tonight.....

Re: Router constantly crashing

Debbie-TalkTalk — Thu, 12 Dec 2024 07:27:10 GMT

Hi @DrWig

Apologies for this.

I've ordered the router for you, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with the replacement router.

Thanks

Debbie

Re: Router constantly crashing

DrWig — Thu, 12 Dec 2024 11:02:03 GMT

no apology is needed. Your response has been swift and positive 🙂

Our connection has been solid since I switched to my old router (an old HG635 I got off ebay years ago when troubleshooting issues at that time - everyone should have a spare router in case of emergency 🙂 ). My wife's working from home on teams, so it's certainly being well tested.

Thanks for your help 🙂

cheers

Bruce

Re: Router constantly crashing

Debbie-TalkTalk — Thu, 12 Dec 2024 11:08:02 GMT

Hi Bruce

Thanks for your kind words 🙂

Hopefully the new router will sort this all out and you will have your solid connection again.

I will check in again with you on Monday 🙂

Re: Router constantly crashing

Hynd57 — Thu, 12 Dec 2024 20:20:33 GMT

I’ve been having exactly the same issues since yesterday. I spent a good hour or so on live chat with talktalk who told me everything was fine. They didn’t seem to understand that I have an intermittent fault with my router and refused to supply a replacement for free as per my contract. Instead they wanted £60 as when they checked everything was working fine. I’m 100% sure my router is the issue.

Re: Router constantly crashing

ferguson — Thu, 12 Dec 2024 20:40:02 GMT

@Hynd57

If you start your own topic the support team will be happy to help.

Re: Router constantly crashing

Debbie-TalkTalk — Fri, 13 Dec 2024 06:05:47 GMT

Hi @Hynd57

I will take a look at your topic now.

Thanks

Debbie

Re: Router constantly crashing

DrWig — Fri, 13 Dec 2024 08:35:53 GMT

I saw a few had the same issue when I started experiencing it. Totally out of the blue. Since switching to my emergency router (an old one!), connection has been rock solid.

I'm intrigued as to whether a new router will fix, or whether there's been a firmware update mistep.... I'm not sure where to find when the firmware is updated by talktalk, though.....

Cheers

Bruce