topic Re: Fast5364 in Fibre

Fast5364

Nicholas21 — Sat, 14 Dec 2024 10:34:15 GMT

Hello I am losing internet connection both wifi and Ethernet. White stable light on the router and when i try to connect to the router admin page i get communication error withe gateway. The issue is fixed only when i turn off and on the router multiple times a day. How can this be fixed please?

Thank you

Re: Fast5364

Divsec — Sat, 14 Dec 2024 12:11:42 GMT

Hi @Nicholas21 your post has been escalated and you should hear soon. In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

Re: Fast5364

Anonymous — Mon, 16 Dec 2024 09:14:06 GMT

Hi Nicholas,

Can you please update your community profile to include your:

Name
TalkTalk Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle